Salma Marra
Miami,FL
Summary
A dynamic professional recognized for rapid adaptability and consistent delivery of results across various roles. Strong analytical and communication skills that facilitate effective problem-solving and drive operational efficiency. Years of experience in nurturing employer-client relationships and generating new business.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Account Manager
Aroma 360
Miami, FL
05.2024 - 08.2024
- Increased client retention by 30% through management of high-value accounts and personalized support.
- Drove new business acquisition, exceeding sales targets by 20% with customized proposals.
- Secured several high-value contracts by providing expert scent branding solutions to clients.
- Enhanced service delivery by collaborating across teams, resulting in a 15% reduction in project timelines.
Account Manager
Kaseya
Miami, FL
08.2023 - 05.2024
- Directed management of over 50 enterprise accounts, resulting in 35% rise in retention rates.
- Custom-developed software solutions based on thorough needs analysis, improving efficiency for key clients.
- Conducted regular reviews with clients to align offerings with business objectives, increasing upsell potential by 40%.
- Coordinated with product and technical teams to ensure effective solution deployment.
- Led onboarding sessions for new clients, contributing to smoother transitions and reduced churn by 20%.
- Tracked account performance metrics to optimize service delivery and enhance customer loyalty by 15%.
Account Manager
Banco Multiple LAFISE
Miami, FL
05.2022 - 08.2022
- Conducted needs assessments and recommended tailored financial products for diverse client accounts.
- Coordinated internal teams to ensure timely service delivery by tracking account activities.
- Prepared detailed reports and presented personalized solutions, enhancing account retention efforts.
- Addressed inquiries effectively, improving overall customer service and client satisfaction.
Marketing Manager
Luke Bordados
Dominican Republic
09.2019 - 04.2022
- Enhanced brand visibility by executing targeted marketing strategies via social media and online campaigns.
- Refined digital advertising campaigns on various platforms using data analytics, increasing customer engagement.
- Expanded customer base by coordinating promotional events and partnerships with local influencers and businesses.
- Developed engaging content for online and offline marketing, contributing to elevated brand identity and customer retention.
Education
Master of Science - Information Systems, Business Cybersecurity
Florida International University
Miami, FL12.2025
Bachelor of Science - International Business And Marketing
Florida International University
Miami, FL08.2023
BBA - Business Administration And Management
Universidad Iberoamericana
Dominican Republic07.2022
Skills
- Analytical skills in data
- Effective time management
- Social media and brand oversight
- Project coordination expertise
- Rapid learning ability
- Cloud technology proficiency
- CRM strategies and execution
- Programming in SQL and Python
- Negotiation tactics
- Strategic marketing planning
- Predictive forecasting
Certification
- Information Systems Security Professional (CISSP)
- Information Security Manager (CISM)
- Python
- The Fundamentals of Digital Marketing
- Cybersecurity Foundations: GRC
- Cybersecurity with Cloud Computing
- Translating Cybersecurity for SMBs and MSPs
- Google Analytics Individual Qualification (IQ)
Languages
- English, C2
- Spanish, C2
Timeline
Account Manager
Aroma 360
05.2024 - 08.2024
Account Manager
Kaseya
08.2023 - 05.2024
Account Manager
Banco Multiple LAFISE
05.2022 - 08.2022
Marketing Manager
Luke Bordados
09.2019 - 04.2022
Master of Science - Information Systems, Business Cybersecurity
Florida International University
Bachelor of Science - International Business And Marketing
Florida International University
BBA - Business Administration And Management
Universidad Iberoamericana