Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Timeline
Generic

Salma Marra

Miami,FL

Summary

A dynamic professional recognized for rapid adaptability and consistent delivery of results across various roles. Strong analytical and communication skills that facilitate effective problem-solving and drive operational efficiency. Years of experience in nurturing employer-client relationships and generating new business.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Account Manager

Aroma 360
Miami, FL
05.2024 - 08.2024
  • Increased client retention by 30% through management of high-value accounts and personalized support.
  • Drove new business acquisition, exceeding sales targets by 20% with customized proposals.
  • Secured several high-value contracts by providing expert scent branding solutions to clients.
  • Enhanced service delivery by collaborating across teams, resulting in a 15% reduction in project timelines.

Account Manager

Kaseya
Miami, FL
08.2023 - 05.2024
  • Directed management of over 50 enterprise accounts, resulting in 35% rise in retention rates.
  • Custom-developed software solutions based on thorough needs analysis, improving efficiency for key clients.
  • Conducted regular reviews with clients to align offerings with business objectives, increasing upsell potential by 40%.
  • Coordinated with product and technical teams to ensure effective solution deployment.
  • Led onboarding sessions for new clients, contributing to smoother transitions and reduced churn by 20%.
  • Tracked account performance metrics to optimize service delivery and enhance customer loyalty by 15%.

Account Manager

Banco Multiple LAFISE
Miami, FL
05.2022 - 08.2022
  • Conducted needs assessments and recommended tailored financial products for diverse client accounts.
  • Coordinated internal teams to ensure timely service delivery by tracking account activities.
  • Prepared detailed reports and presented personalized solutions, enhancing account retention efforts.
  • Addressed inquiries effectively, improving overall customer service and client satisfaction.

Marketing Manager

Luke Bordados
Dominican Republic
09.2019 - 04.2022
  • Enhanced brand visibility by executing targeted marketing strategies via social media and online campaigns.
  • Refined digital advertising campaigns on various platforms using data analytics, increasing customer engagement.
  • Expanded customer base by coordinating promotional events and partnerships with local influencers and businesses.
  • Developed engaging content for online and offline marketing, contributing to elevated brand identity and customer retention.

Education

Master of Science - Information Systems, Business Cybersecurity

Florida International University
Miami, FL
12.2025

Bachelor of Science - International Business And Marketing

Florida International University
Miami, FL
08.2023

BBA - Business Administration And Management

Universidad Iberoamericana
Dominican Republic
07.2022

Skills

  • Analytical skills in data
  • Effective time management
  • Social media and brand oversight
  • Project coordination expertise
  • Rapid learning ability
  • Cloud technology proficiency
  • CRM strategies and execution
  • Programming in SQL and Python
  • Negotiation tactics
  • Strategic marketing planning
  • Predictive forecasting

Certification

  • Information Systems Security Professional (CISSP)
  • Information Security Manager (CISM)
  • Python
  • The Fundamentals of Digital Marketing
  • Cybersecurity Foundations: GRC
  • Cybersecurity with Cloud Computing
  • Translating Cybersecurity for SMBs and MSPs
  • Google Analytics Individual Qualification (IQ)

Languages

  • English, C2
  • Spanish, C2

Timeline

Account Manager

Aroma 360
05.2024 - 08.2024

Account Manager

Kaseya
08.2023 - 05.2024

Account Manager

Banco Multiple LAFISE
05.2022 - 08.2022

Marketing Manager

Luke Bordados
09.2019 - 04.2022

Master of Science - Information Systems, Business Cybersecurity

Florida International University

Bachelor of Science - International Business And Marketing

Florida International University

BBA - Business Administration And Management

Universidad Iberoamericana