Salma Mouline
Banking Branch Manager
Newark,New York
Summary
A dynamic leader driven to manage and work with all levels of personnel towards one common goal, while providing support wherever/whenever needed to ensure success and members satisfaction.
Overview
5
5
years of professional experience
Work History
Retail Branch Manager
Woodforest National Bank
Newark, NY
07.2019 - Current
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Reviewed sales, customer concerns and new opportunities to drive business strategy at weekly planning sessions.
- Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability resulting in 29% YOY growth.
Retail Assistant Branch Manager
Woodforest National Bank
Horseheads, NY
07.2018 - 06.2019
- Oversaw day-to-day operations, including supervising six team members across two branch locations
- Served as manager-on-duty and helped planning and delegating assignments to meet service demands
- Assisted branch manager in area of branch maintenance, key logs and security codes updates, retention.
Retail Banker
Woodforest National Bank
Horseheads, NY
08.2017 - 06.2018
- Promoted products and/or services to each customer to consistently achieve sales targets.
- Provided high-level customer service through friendly approach, strong professionalism and timely assistance with customer transactions
Education
Master of Science - General Management
Elmira College
Elmira, NY 06.2021
Skills
- Innovative problem solving skills to achieve long term vision(s)
- Management information systems
- Excellent interpersonal and communication skills
- Strong team-building & coaching/Team Leadership
- CRM
- Project Management methodologies (Agile and Waterfall)
- Product development and life cycle
- Product backlog refinement knowledge
- Proficient in MS office
- Critical thinking/ Decisiveness
- Client communication
- Bilingual (French)
Volunteering
Board committee members at Family Promise Since 2019.
Timeline
Retail Branch Manager
Woodforest National Bank
07.2019 - Current
Retail Assistant Branch Manager
Woodforest National Bank
07.2018 - 06.2019
Retail Banker
Woodforest National Bank
08.2017 - 06.2018
Master of Science - General Management
Elmira College
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