Overview
Work History
Education
Skills
Certification
Timeline
Generic

Salma Omar

Hilliard

Overview

10
10
years of professional experience
1
1
Certification

Work History

STNA

Royal Home Health Care
04.2019 - 08.2023
  • Educated family members on proper home health care techniques, empowering them to be active participants in their loved one''s recovery process.
  • Followed directions of licensed nurses to administer medications and treatments.
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
  • Upheld infection control and prevention policies across different patient-facing areas.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Assisted with patient transfer and ambulation.

Customer Service Representative

Xerox Business Solutions
05.2013 - 09.2017
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

Education

Associate of Applied Science - Nursing

Felbry College - School of Nursing
Columbus, OH
08.2023

Skills

  • Heartsaver CPR AED
  • Caregiver Relations
  • Patient relationship building
  • Supporting personal needs

Certification

  • Licensed: REGISTERED NURSE

Timeline

STNA

Royal Home Health Care
04.2019 - 08.2023

Customer Service Representative

Xerox Business Solutions
05.2013 - 09.2017

Associate of Applied Science - Nursing

Felbry College - School of Nursing
  • Licensed: REGISTERED NURSE

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Salma Omar