Salma Omar
Hilliard
Overview
10
10
years of professional experience
1
1
Certification
Work History
STNA
Royal Home Health Care
04.2019 - 08.2023
- Educated family members on proper home health care techniques, empowering them to be active participants in their loved one''s recovery process.
- Followed directions of licensed nurses to administer medications and treatments.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Upheld infection control and prevention policies across different patient-facing areas.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Assisted with patient transfer and ambulation.
Customer Service Representative
Xerox Business Solutions
05.2013 - 09.2017
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Education
Associate of Applied Science - Nursing
Felbry College - School of Nursing
Columbus, OH08.2023
Skills
- Heartsaver CPR AED
- Caregiver Relations
- Patient relationship building
- Supporting personal needs
Certification
- Licensed: REGISTERED NURSE
Timeline
STNA
Royal Home Health Care
04.2019 - 08.2023
Customer Service Representative
Xerox Business Solutions
05.2013 - 09.2017
Associate of Applied Science - Nursing
Felbry College - School of Nursing
- Licensed: REGISTERED NURSE