Salma Palacios

Collaborated with senior leadership to set long-term objectives for the company. Recruited, trained, supervised, evaluated and mentored staff members. Conducted regular meetings with department heads to review progress on strategic initiatives. Managed staff, financials and key performance indicators to facilitate business operations. Analyzed problematic situations and occurrences to provide solutions and facilitate company survival and growth.

Trained new employees in operational procedures and modeled duties for front and back house positions. Reconciled daily sales each shift, counting register drawers and resolving discrepancies. Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs. Prepared and served coffee, espresso drinks, blended coffees and teas.

Instructed new staff members on food handling procedures and service techniques. Explained goals and expectations required of trainees. Operated POS terminals to input orders, split bills and calculate totals. Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.

Communicated with systems operators to regulate and coordinate line voltages and transmission loads and frequencies. Worked with residential and commercial customers to design how the power was going to be pulled to their property. Worked storm trips and helped engineers guided the linemen to restore power. Used software like Excel, Powerpoint, and Solidworks.