Salma Pena

Greeted customer and provided exceptional service, resolving account inquired and addressing concerns on a timely and profession manner.

Process transactions accurately and efficiently, including deposits , withdrawals, loan payments, account openings or closures.

Manage cash handling responsibilities, including counting and balancing cash, and maintains a cash drawer.

identified and cross-sold bank products and serviced to meet customer needs contributing to branch sales goals.

• Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
• Demonstrated high level of customer service to increase retention and satisfaction.
• Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
• Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
• Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.

• Proven ability to learn quickly and adapt to new situations.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Worked well in a team setting, providing support and guidance.
• Excellent communication skills, both verbal and written.