SALMAA HUSSEIN
Minnesota
Summary
Strategic operations leader driving business performance through effective team leadership and resource optimization. Expertise in forecasting demand, managing KPIs, and analyzing data to identify trends and improve operational efficiency Currently completing an MBA, integrating analytical and technology skills with a strong foundation in management.
Overview
3
3
years of professional experience
Work History
Senior Customer Operations Manager
Hertz
10.2025 - Current
- Owned financial and operational performance against budget by monitoring KPIs including fleet utilization, productivity, revenue, and efficiency.
- Led workforce planning, demand forecasting, staffing, and process improvements using data and historical trends to optimize resources and business performance.
- Coached and developed operations managers while partnering with senior leadership to execute strategic initiatives and drive accountability and results.
Operations Manager
Hertz
11.2024 - 10.2025
- Managed daily operations, monitoring productivity, financial performance, customer experience, safety, and service KPIs to ensure alignment with strategic goals.
- Coordinated workforce and operational priorities, maximizing resource utilization and ensuring consistent execution of operational standards.
- Led employee coaching, training, and performance management, enhancing operational goal achievement and reinforcing accountability.
- Used operational data to identify trends, improve processes, optimize staffing, and support business decisions.
Customer Service Representative
Hertz
04.2023 - 11.2024
- Managed customer transactions and reservations while resolving complex service issues to enhance customer satisfaction in a fast-paced environment.
- Resolved customer concerns by evaluating needs and identifying solutions, effectively communicating to improve customer experience.
- Utilized company systems to effectively handle customer information, reservations, and transactions, ensuring smooth operational processes.
Education
Master of Business Administration (MBA) -
Western Governors University
09-2026
B.S. - Management Information Systems
Metropolitan State University
St Paul, MN05-2025
Skills
- Customer relationship management
- KPI management
- Data analysis
- Operational efficiency
- Process optimization
- Workforce planning
- Strategic planning
- Budget management
Timeline
Senior Customer Operations Manager
Hertz
10.2025 - Current
Operations Manager
Hertz
11.2024 - 10.2025
Customer Service Representative
Hertz
04.2023 - 11.2024
Master of Business Administration (MBA) -
Western Governors University
B.S. - Management Information Systems
Metropolitan State University