Safwan Harir
Minneapolis,MN
Summary
Dedicated, customer-focused professional with extensive experience as a cashier, customer service representative, money center associate, and online pickup associate. Expertise in delivering exceptional customer service, accurately handling financial transactions, and efficiently managing online orders with meticulous attention to detail. Demonstrated ability to thrive in fast-paced environments, effectively resolve customer issues, and consistently exceed performance goals. Proficient in multitasking, problem-solving, and utilizing point-of-sale and inventory management systems to ensure seamless operations. Willingness to relocate to Bloomington or Minneapolis, MN.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Cashier/Customer Service/Online pick up
Walmart
- Current
- Delivered exceptional customer service by efficiently processing transactions and resolving customer inquiries.
- Accurately handled cash, credit, and electronic payments while maintaining balanced registers.
- Fulfilled online customer orders with a 99% accuracy rate, ensuring timely and quality service.
- Organized and managed inventory for online pickups, contributing to a 15% reduction in order errors.
- Trained and supported new team members, fostering a collaborative and productive environment.
- Consistently met or exceeded performance metrics, including speed of service and customer satisfaction scores.
- Recognized by management for reducing wait times by streamlining the pickup process
Team Lead
Walmart
07.2025 - Current
- Lead and coordinated a cross-trained team of 20+ associates daily, ensuring on-time order fulfillment, workflow efficiency, and top-tier customer satisfaction also Trained new associates on backroom operations, staging, and dispensing procedures, improving department accuracy and speed by 15-20%
Education
Highschool diploma - High School student
01.2026
Skills
- Communication skills
- Mac OS
- Computer literacy
- Guest services
- Microsoft Word
- Sales support
- Basic math
- Staffing management
- Computer skills
- Sales
- Relationship management
- Multilingual
- Supervising experience
- Customer relationship management
- Performance marketing
- Customer service
- Team management
- Retail sales
- Leadership
- Retail management
- Microsoft Excel
- Management
- Front desk
- Hospitality
- IOS
- English
- Retail math
- Cash register
- Time management
Certification
- Class D
- Driver's License
Languages
English
Native or Bilingual
Arabic
Limited Working
somali
Native or Bilingual
Timeline
Team Lead - Walmart
07.2025 - Current
Cashier/Customer Service/Online pick up - Walmart
- Current
Pen foster - Highschool diploma, High School student