Summary
Overview
Work History
Education
Skills
Websites
Involvements And Volunteer Work
Certification
Languages
Timeline
Generic

Salome Katsia

Miami,USA

Summary

Highly motivated international relations graduate with expertise in cultural diplomacy, policy analysis, and event coordination. Adept at fostering relationships across diverse cultural contexts, with a strong passion for global travel, international business, and customer engagement. Seeking an entry-level role where my multilingual communication skills, strategic planning abilities, and research expertise would be applied to enhance global travel solutions and customer satisfaction. Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems, and deliver high-impact solutions in fast-paced environments.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Co-Founder/Co-Owner

TBS Rental LLC
Tbilisi, Georgia
10.2023 - Current
  • Co-established a vehicle rental company, overseeing promotional activities and customer outreach
  • Developed and implemented operational procedures to streamline rentals and enhance customer satisfaction
  • Led marketing efforts, significantly increasing customer engagement and brand visibility
  • Managed social media platforms, creating and posting content to engage with customers and strengthen brand presence
  • Maintained active communication with customers through digital platforms to ensure high service satisfaction
  • Handled all rental agreements, ensuring compliance with company policies and client requirements

Administrative Assistant (Online)

Burki Castle & Cellar
07.2023 - 09.2024
  • Provided administrative support for operations, managing schedules, client communications, and document organization.
  • Assisted in event planning and coordination, ensuring seamless execution of virtual and on-site activities.
  • Maintained databases and records, ensuring accuracy and accessibility for team members.
  • Supported marketing efforts by organizing promotional materials, and assisting with online presence management.

Student Assistant

Graham Center Event Planning Office
Miami, Florida
06.2022 - 06.2023
  • Managed logistics for over 100 events annually, coordinating scheduling, client communication, and operational support using EMS software.
  • Improved customer satisfaction by streamlining the booking process and delivering exceptional service.
  • Established efficient telecommunications and in-person customer service strategies, enhancing overall workflow.

Customer Manager

SocialGrowers
Tbilisi, Georgia
12.2020 - 08.2021
  • Boosted customer satisfaction by 30% through the effective use of the Intercom platform.
  • Supervised a 10-member customer service team, ensuring consistent quality standards and efficiency.
  • Addressed customer concerns promptly, fostering strong client relationships, and loyalty.

Education

Bachelor of Arts - International Relations

Florida International University
Miami, FL

Skills

  • Microsoft Office Suite
  • EMS
  • Intercom
  • Canva
  • Wordpress
  • Policy analysis
  • Qualitative research
  • Quantitative research
  • Cross-cultural communication
  • Event coordination
  • Customer experience management
  • Global market research
  • Social media management
  • Rental agreements
  • Database maintenance
  • Brand visibility
  • Business development
  • Brand development

Involvements And Volunteer Work

  • Model United Nations Georgia, Tbilisi, Georgia, 04/01/19, 02/29/20, Represented various countries in mock diplomatic sessions., Organized and coordinated three Model United Nations events, overseeing committee selections and participant engagement., Received four 1st place awards for best delegation.
  • Red Cross Georgia, Tbilisi, Georgia, 01/01/20, Present, Volunteered for numerous events supporting elderly homes and community outreach programs., Certified in First Aid delivery and trained other volunteers to obtain certification.
  • The Women's Network FIU, Miami, FL, 01/01/22, Present, Served as a campus ambassador, facilitating recruitment, event planning, and hosting activities., Delivered resume-building and career development workshops for young women.

Certification

  • Canva Master Course - 2025

Languages

English
Native/ Bilingual
Georgian
Native/ Bilingual
Russian
Native/ Bilingual
Turkish
Professional

Timeline

Co-Founder/Co-Owner

TBS Rental LLC
10.2023 - Current

Administrative Assistant (Online)

Burki Castle & Cellar
07.2023 - 09.2024

Student Assistant

Graham Center Event Planning Office
06.2022 - 06.2023

Customer Manager

SocialGrowers
12.2020 - 08.2021

Bachelor of Arts - International Relations

Florida International University
Salome Katsia