Salome Quintero Hincapie
Revere,MA
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Babysitter
Nicole Stalling
Boston, Massachusetts
11.2024 - Current
- Engaged in after-school activities by assisting with sports practice and homework assignments.
- Engaging in age-appropriate activities like reading stories or playing games.
- Instructing children in basic hygiene practices such as brushing teeth or washing hands.
- Encouraging healthy physical activity by taking walks together or playing games outside.
Bartender
Valsos table and Bar
Revere, Massachusetts
06.2023 - Current
- Balanced daily registers and generated sales reports for management.
- Maintained safety and sanitation standards with firm enforcement amongst bar staff.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
Bartender Shift Manager
Antonias at the beach
Revere, MA
04.2023 - 01.2025
- Distributed food to service staff for prompt delivery to customers.
- Coordinated with suppliers on product deliveries, pricing issues, discounts and promotional offers.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
Bartender
Bambara Cambridge
Cambridge, Massachusetts
10.2022 - 04.2024
- Balanced daily registers and generated sales reports for management.
- Maintained safety and sanitation standards with firm enforcement amongst bar staff.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
Server
Cafe Bonjour
Boston, Massachusetts
06.2022 - 04.2023
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Took orders from customers accurately and in a timely manner.
Customer Service Manager
Divani
Bucaramanga , Santander
01.2021 - 04.2022
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
- Set clear expectations and helped employees pursue optimal paths for achieving each target.
Education
Herramientas Científicas Para Alcanzar Las Metas En Tu Vida Personal Y Profesional - Workshop
UNAB
Bucaramanga , Santander 06-2022
High School Diploma -
Colegio Cooperativo Comfenalco
Bucaramanga , Santander 11-2021
Workshop - Young Entrepreneurs, My Business Model
Universidad Pontificia Bolivariana
Bucaramanga , Santander 07-2021
Certificate of Technical Studies - Logistic And Marketing
UNAB
Bucaramanga , Santander Skills
- Behavior monitoring
- Routine management
- Park supervision
- Overnight care
- Activity planning
- Schedule management
- Social media design experience
- Strong communication skills
- Illustration
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
Babysitter
Nicole Stalling
11.2024 - Current
Bartender
Valsos table and Bar
06.2023 - Current
Bartender Shift Manager
Antonias at the beach
04.2023 - 01.2025
Bartender
Bambara Cambridge
10.2022 - 04.2024
Server
Cafe Bonjour
06.2022 - 04.2023
Customer Service Manager
Divani
01.2021 - 04.2022
Herramientas Científicas Para Alcanzar Las Metas En Tu Vida Personal Y Profesional - Workshop
UNAB
High School Diploma -
Colegio Cooperativo Comfenalco
Workshop - Young Entrepreneurs, My Business Model
Universidad Pontificia Bolivariana
Certificate of Technical Studies - Logistic And Marketing
UNAB