Salomon Mermelstein
Monroe
Summary
Operations Manager with a commitment to outstanding customer service and a professional demeanor. Demonstrated strong interpersonal and organizational skills while effectively resolving issues with professionalism and tact. Collaborated successfully with peers and management, fostering a positive and respectful work environment.
Overview
2027
2027
years of professional experience
Work History
Customer Service & Retail Sales
G&B Clothing
Brooklyn
2020 - 2021
- Opened store and greeted customers to create welcoming environment; answered phone calls to address inquiries.
- Provided customer support and directed customers to appropriate departments to ensure efficient service.
- Listened to complaints about purchased items and resolved issues to enhance customer satisfaction.
- Managed cash register operations efficiently.
Building Manager
Klausenburg School
Brooklyn
2021 - 2023
- Managed building operations, ensuring effective maintenance and cleaning standards.
- Oversaw four staff members, coordinating work assignments to achieve operational goals.
- Ensure the school successfully passes all inspections from Health Department and the Building passes inspections from Building Department.
- Ensured smooth operations by promptly addressing complaints and maintaining high service levels.
- Project management for any school function, such as setting up for the children's activities, like carnivals, parties, or a school night for parents.
Office Operations
Bayis Leipleitos
Monroe
2022 - 2024
- Oversees office operations to ensure it functions with optimal efficiency.
- Performs Accounts Payable duties.
- Handles simple IT problems.
- Updated the phone system to include more features and synced the phone system with the in-house software.
- Improved the efficiency of data entry adding links which include pertinent information.
- Saved the organization an additional $10,000 annually by changing the existing Internet plan.
- Managed website content for Blphome.org to enhance user engagement.
- Acquired special stamp machine to increase the efficiency of fundraising promotions.
- Sourced new carrier to collect donations and deliver them to the central office.
- Collaborates with co-workers on fundraising strategies.
Manager
Canopy Supermarket
Monroe
2024 - 2025
- Supervised daily operations to ensure smooth workflow and customer satisfaction.
- Managed staff schedules to optimize labor efficiency during peak hours.
- Trained new employees on store policies and customer service standards.
- Coached, mentored and trained team members in order to improve their job performance.
- Resolved customer complaints promptly to uphold service excellence.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Conducted regular quality checks on merchandise to uphold store standards and ensure customer satisfaction.
- Implemented promotional displays to increase product visibility and drive sales growth.
- Oversaw staff performance reviews to identify areas for improvement.
- Collaborated with department heads to streamline operational practices and improve efficiency.
- Recruited and hired qualified candidates to fill open positions.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Coordinated inventory management and restocking processes for product availability.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Oversaw marketing initiatives to elevate brand awareness and support sales objectives.
- Coordinated cross-departmental projects to ensure timely and successful completion.
MA & Phlebotomist
Rite Care & Vitel Exam
Monroe
2025 - Current
- Collected blood samples using venipuncture and capillary techniques to ensure precision.
- Transported clinical specimens promptly, delivering quality patient care consistently.
- Educated patients on blood draw processes to ease anxiety and promote cooperation.
- Prepared laboratory specimens following established testing protocols.
- Documented patient records accurately, ensuring compliance with procedures.
- Coordinated patient appointment schedules with healthcare staff for optimal workflow.
- Strictly followed safety protocols and infection control measures at all times.
- Adhered to HIPAA guidelines, preserving patient privacy and confidentiality.
- Measured vital signs, including blood pressure, pulse, and temperature, to monitor and assess patient health.
Education
High School Diploma -
UTA
Queens, NY01-2019
Skills
- Phlebotomy techniques
- Infection control
- Patient education
- Microsoft Word proficiency
- Internet navigation
- Zoom conferencing
- Customer service excellence
- Office management
- Effective communication
- Problem-solving skills
References
Available Upon Request
Timeline
Customer Service & Retail Sales
G&B Clothing
2020 - 2021
Building Manager
Klausenburg School
2021 - 2023
Office Operations
Bayis Leipleitos
2022 - 2024
Manager
Canopy Supermarket
2024 - 2025
MA & Phlebotomist
Rite Care & Vitel Exam
2025 - Current
High School Diploma -
UTA