Salomon Navarra
Miami,FL
Summary
Driven and highly motivated individual eager to tackle new challenges. Possesses a strong work ethic, exceptional interpersonal skills, and a genuine passion for learning. Quick to master new skills and adapt to evolving environments. Believes in the power of opportunity to achieve remarkable outcomes.
Overview
4
4
years of professional experience
2
2
Certifications
Work History
Health Advisor
USHA
Miami, FL
07.2025 - Current
- Advised customers on health insurance plans, coverage options, and benefits, facilitating informed decisions.
- Assessed customer needs and provided tailored solutions for their individual healthcare requirements.
- Guided clients through application process for health insurance plans, ensuring understanding and compliance.
- Reviewed client information to ensure accuracy and compliance with regulations.
- Addressed customer queries on health insurance claims, payments, and reimbursements, enhancing customer satisfaction.
- Maintained detailed records of client interactions and policy changes for reference.
Membership Manager
Soho House
Miami Beach, FL
11.2024 - 04.2025
- Managed membership applications and renewals efficiently.
- Coordinated member events to foster community engagement and strengthen member connections.
- Trained staff on membership policies and customer service standards.
- Resolved member inquiries and complaints promptly and professionally.
- Coordinated special events designed to build relationships with potential members.
- Developed and nurtured relationships with members, vendors, and sponsors to support organizational goals.
- Collected and assessed member feedback to improve service satisfaction and address concerns proactively.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Member Relations Manager
Soho House
Miami Beach
11.2023 - 11.2024
- Act as the face of the House to members and be available to respond positively to all inquiries and needs of our guests and ensure timely resolutions to any issues they may have
- Foster events and experiences that maintain the Soho House magic and promote member engagement
- Host coffee chats, dinners and events for and with members to ensure consistent connection with the membership
- Monitor atmosphere and ambience; ensure that the service and attention our members and guests receive starts at reception and is consistently of top quality throughout their visit
- Build strong guest relationships to ensure high satisfaction levels.
- Facilitate access to the club for visiting high profile members and personalities, ensuring they receive good service and enjoy their time as our guest.
- Schedule and host member introductions to House rules and amenities
- Partner with all internal stakeholders by communicating and engaging all areas of the operation to support the member experience, including the marketing, food and beverage, finance, people and development and IT teams
- Evaluate membership applications daily using Salesforce to streamline onboarding process.
- Develop local business partnerships for exclusive guest offers.
- Support Head of Membership & Communications with the hosting of committee meetings on a quarterly basis
- Acted as the first point of contact at Soho House, anticipating guest needs and providing personalized assistance that transformed standard visits into memorable experiences.
Reception
Soho House
Miami Beach
03.2023 - 11.2023
- Managed reception area by welcoming visitors in a professional manner.
- Handled reception duties, including answering phones, responding to emails, and greeting visitors, fostering a welcoming environment.
- Oversaw daily front office operations, ensuring smooth management of reception area.
- Provided information to callers and visitors, enhancing their experience at front desk.
Recreation Attendant
Essential Hospitality/Fontainebleau
Miami, FL
11.2021 - 01.2023
- Provided guests with towels, umbrellas, and refreshments, improving comfort and satisfaction during poolside visits.
- Communicated with supervisors to address and resolve service-related issues, contributing to overall guest satisfaction.
- Managed inventory of supplies, supporting efficient facility operations and ensuring availability for guest needs.
Education
High School Diploma -
John A Ferguson
Miami, FL06-2017
Skills
- Customer Service
- Communication
- Relationship Building
- Teamwork
- Adaptability
- Time Management
- Conflict resolution
- Critical Thinking
- Creativity
- Emotional Intelligence
- Networking skills
Certification
Real Estate Associate
Languages
- English
- Spanish
Timeline
Health Advisor
USHA
07.2025 - Current
Membership Manager
Soho House
11.2024 - 04.2025
Member Relations Manager
Soho House
11.2023 - 11.2024
Reception
Soho House
03.2023 - 11.2023
Recreation Attendant
Essential Hospitality/Fontainebleau
11.2021 - 01.2023
High School Diploma -
John A Ferguson