Salonian Brown
Philadelphia,PA
Summary
Proactive customer service agent with a strong focus on effective communication and attention to detail. Experienced in resolving inquiries and complaints, contributing to a positive customer experience in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Customer Service Agent
Frontier Airlines
Philadelphia, Pennsylvania
01.2025 - Current
- Resolved customer inquiries and complaints effectively.
- Assisted passengers with check-in and boarding procedures.
- Provided information on flight schedules and airline policies.
- Utilized airline systems for ticketing and reservation management.
- Coordinated baggage handling and tracking for passengers.
- Maintained a clean and organized customer service area.
Cashier/Stocker
Aldi Foods
Philadelphia, Pennsylvania
04.2023 - 01.2025
- Processed customer transactions efficiently at the register.
- Handled cash, credit, and debit payments accurately.
- Processed receipts, refunds, credits, or change accurately to ensure customer satisfaction.
- Maintained organized and clean checkout area to enhance customer experience.
- Balanced daily transactions on a computerized point-of-sale system.
- Executed daily operational tasks to ensure smooth store function.
Crew Member
McDonald's
Philadelphia, Pennsylvania
06.2022 - 04.2023
- Provided exceptional customer service in fast-paced restaurant environment.
- Served food efficiently during busy shifts for positive guest experiences.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Operated kitchen equipment and maintained cleanliness standards during shifts.
Education
High School Diploma -
One Bright Ray
Philadelphia, PA06-2023
Skills
- Ticketing systems
- Reservation processing
- Flight information management
- Flight scheduling
- Baggage handling
- Complaint resolution
- Multitasking and organization
- Relationship management
- Customer-focused team player
Timeline
Customer Service Agent
Frontier Airlines
01.2025 - Current
Cashier/Stocker
Aldi Foods
04.2023 - 01.2025
Crew Member
McDonald's
06.2022 - 04.2023
High School Diploma -
One Bright Ray