Salote Liu
Mesa,AZ
Summary
Proven Assistant Manager at Nordstrom and dedicated Caregiver with Hank Coyne, I excel in multitasking and compassionate communication, enhancing customer satisfaction and patient quality of life. Leveraged strong ethics and problem-solving skills to improve operational efficiency and foster meaningful relationships, achieving a significant increase in repeat business and patient well-being.
Overview
19
19
years of professional experience
Work History
Caregiver
Hank Coyne
05.2010 - 03.2024
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted patients with self-administered medications.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Provided safe mobility support to help patients move around personal and public spaces.
Assistant Manager
Nordstrom
08.2005 - 12.2010
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Education
Home Economics - Home Economics
John F Kennedy High School
Sacramento, CA06.2000
Skills
- Respectful and Compassionate
- Time Management
- Elderly Care
- Problem-Solving
- Dependable and Responsible
- Patient Care
- Daily living assistance
- Multitasking and Organization
- Personal Hygiene Assistance
- Basic Housekeeping
- Emotional Support
- Housekeeping
- Strong Ethics
- Meal Preparation
- Housekeeping tasks
- Relationship Building
- Compassionate Care
- Flexible Schedule
- Verbal and written communication skills
- First aid and safety
- Flexible schedule and availability
- Patient Companionship
- Dementia Care
- Compassionate communication
- Medical record-keeping
- Medication and Appointment Reminders
- Supportive Companionship
- Direct Patient Care
- Alzheimer's Care
Timeline
Caregiver
Hank Coyne
05.2010 - 03.2024
Assistant Manager
Nordstrom
08.2005 - 12.2010
Home Economics - Home Economics
John F Kennedy High School