Saltanat Mustafa Shaikh
Food & Beverage/ Events/ Catering Manager
Doha
Summary
An F&B professional with proven history of promoting and delivery world-class events.An exceptional Customer Service Focus, thrives in fast-paced, detail-driven environments, leveraging strong attention to detail and high-level critical thinking. Adaptable leader and persuasive negotiator with superior record of client commendation and satisfaction. Experienced Cabin Senior with over 9 years in Aviation industry.
Overview
14
14
years of professional experience
3
3
years of post-secondary education
4
4
Certifications
Work History
Operations Consultant
AFC Asian Cup Qatar 2023
Doha
11.2023 - 02.2024
- Exceptional Food Safety Guidelines during Pre tournament and successfully introduced several enhancements during tournament time which were appreciated by Client groups.
- Reviewed all venues meal requirements leading to significant reduction in food cost wastage further resulting in Budget Savings.
- Developed policies and procedures in alignment with Food and Beverage planned scope to cover all the gaps and emergency situations at venue.
- Prepared Project plan and successfully managed Menu adjustments and level of services throughout tournament time to fulfill the guests requirements.
- Introduced a customized Live Station concept for VIP customers which received appreciation from Clients.
- Collaborate with Catering Projects and LOC Partners to establish & maintain the projects scope and avoid any related risks.
- Prepare Consolidated reports, monitor procurement & detailed operational plan of the Catering Project.
- Review and Approve all the accreditations & Hayya B2B requirements from all Catering contractors.
Assistant Venue Manager
Aspire Katara Hospitality
Doha
04.2022 - 12.2022
- Managed Catering Operations for Main Media Center / International Broadcasting Center for FIFA World Cup 2022.
- Prepare and develop Venue Operational Plan, Supplier/ Subcontractor Management includes monitoring of SLA's, Venue Caterer deliverables review and follow ups, MIS Reports review with senior management.
- Prepare and developed Internal Project Plan based on Operational milestones, timelines, and scope of work.
- Liaison with Caterer for preparing and
conducting Pre-Award and Post-Award Menu Tasting for all Client Groups and stakeholders. - Assist with Venue Legacy equipment's inspection and quote comparisons for senior management review and budget approvals.
- SOP's implementations with various stakeholders & liaison with Supreme Committee and Qatar 2022.
F&B Development Manager
Union Gulf Trading
Doha
03.2021 - 11.2021
- Oversaw start-up of brand new restaurant in Pearl Qatar.
- Assisted Pre-opening team with Equipment Purchase, Testing and Commissioning, Internal Layout coordination with design consultants, Resource Planning, recruitment and mobilization, Preparation of Staff Training Modules, Supply Chain Management, Marketing Strategies, etc.
- Build operation process SOPs for equipment handling and maintenance, safety measures, food preparation and handling, food presentation, storage, health and hygiene regulations, etc.
Restaurant General Manager
Chilli's Qatar
Doha
10.2019 - 02.2021
- Managed a Casual Dining store with Yearly revenue generation capacity of QAR 6 million, monitored inventory levels and costs, evaluated & prepared schedule for 20+ employees
- Increased staff efficiency in terms of savings over time, while simultaneously reducing labor costs by 5%.
Product Consultant
American Express
Doha
11.2018 - 03.2019
Cabin Senior
Qatar Airways
Doha
11.2012 - 09.2018
Flight Attendant
Jet Airways
Mumbai
12.2010 - 10.2012
Customer Service Representative
IBM Daksh Private Ltd
Doha
03.2010 - 11.2010
Education
Bachelor of Commerce - Accounting
Madurai Kamraj University
Mumbai 06.2010 - 06.2013
Skills
Events Catering Management
Restaurant Management
Revenue Generation
Financial Oversight
Vendor Management
Inventory Management
Leadership
Quality Control
Team Development
Certification
ServSafe Manager
Timeline
Operations Consultant
AFC Asian Cup Qatar 2023
11.2023 - 02.2024
Assistant Venue Manager
Aspire Katara Hospitality
04.2022 - 12.2022
F&B Development Manager
Union Gulf Trading
03.2021 - 11.2021
ServSafe Manager
12-2019
Restaurant General Manager
Chilli's Qatar
10.2019 - 02.2021
Product Consultant
American Express
11.2018 - 03.2019
WSET Global - Level 1
07-2017
Leadership Excellence Course
06-2017
Crew Resource Management
05-2015
Cabin Senior
Qatar Airways
11.2012 - 09.2018
Flight Attendant
Jet Airways
12.2010 - 10.2012
Bachelor of Commerce - Accounting
Madurai Kamraj University
06.2010 - 06.2013
Customer Service Representative
IBM Daksh Private Ltd
03.2010 - 11.2010