Saltanat Mustafa Shaikh
Food & Beverage/ Events/ Catering Manager
Doha
Summary
An F&B professional with proven history of promoting and delivery world-class events.An exceptional Customer Service Focus, thrives in fast-paced, detail-driven environments, leveraging strong attention to detail and high-level critical thinking. Adaptable leader and persuasive negotiator with superior record of client commendation and satisfaction. Experienced Cabin Senior with over 9 years in Aviation industry.
Overview
14
14
years of professional experience
3
3
years of post-secondary education
4
4
Certifications
Work History
Operations Consultant
AFC Asian Cup Qatar 2023
Doha
11.2023 - 02.2024
- Exceptional Food Safety Guidelines during Pre tournament and successfully introduced several enhancements during tournament time which were appreciated by Client groups.
- Reviewed all venues meal requirements leading to significant reduction in food cost wastage further resulting in Budget Savings.
- Developed policies and procedures in alignment with Food and Beverage planned scope to cover all the gaps and emergency situations at venue.
- Prepared Project plan and successfully managed Menu adjustments and level of services throughout tournament time to fulfill the guests requirements.
- Introduced a customized Live Station concept for VIP customers which received appreciation from Clients.
- Collaborate with Catering Projects and LOC Partners to establish & maintain the projects scope and avoid any related risks.
- Prepare Consolidated reports, monitor procurement & detailed operational plan of the Catering Project.
- Review and Approve all the accreditations & Hayya B2B requirements from all Catering contractors.
Assistant Venue Manager
Aspire Katara Hospitality
Doha
04.2022 - 12.2022
- Managed Catering Operations for Main Media Center / International Broadcasting Center for FIFA World Cup 2022.
- Prepare and develop Venue Operational Plan, Supplier/ Subcontractor Management includes monitoring of SLA's, Venue Caterer deliverables review and follow ups, MIS Reports review with senior management.
- Prepare and developed Internal Project Plan based on Operational milestones, timelines, and scope of work.
- Liaison with Caterer for preparing and
conducting Pre-Award and Post-Award Menu Tasting for all Client Groups and stakeholders. - Assist with Venue Legacy equipment's inspection and quote comparisons for senior management review and budget approvals.
- SOP's implementations with various stakeholders & liaison with Supreme Committee and Qatar 2022.
F&B Development Manager
Union Gulf Trading
Doha
03.2021 - 11.2021
- Oversaw start-up of brand new restaurant in Pearl Qatar.
- Assisted Pre-opening team with Equipment Purchase, Testing and Commissioning, Internal Layout coordination with design consultants, Resource Planning, recruitment and mobilization, Preparation of Staff Training Modules, Supply Chain Management, Marketing Strategies, etc.
- Build operation process SOPs for equipment handling and maintenance, safety measures, food preparation and handling, food presentation, storage, health and hygiene regulations, etc.
Restaurant General Manager
Chilli's Qatar
Doha
10.2019 - 02.2021
- Managed a Casual Dining store with Yearly revenue generation capacity of QAR 6 million, monitored inventory levels and costs, evaluated & prepared schedule for 20+ employees
- Increased staff efficiency in terms of savings over time, while simultaneously reducing labor costs by 5%.
Product Consultant
American Express
Doha
11.2018 - 03.2019
Cabin Senior
Qatar Airways
Doha
11.2012 - 09.2018
Flight Attendant
Jet Airways
Mumbai
12.2010 - 10.2012
Customer Service Representative
IBM Daksh Private Ltd
Doha
03.2010 - 11.2010
Education
Bachelor of Commerce - Accounting
Madurai Kamraj University
Mumbai 06.2010 - 06.2013
Skills
Events Catering Management
Certification
ServSafe Manager
Timeline
Operations Consultant
AFC Asian Cup Qatar 2023
11.2023 - 02.2024
Assistant Venue Manager
Aspire Katara Hospitality
04.2022 - 12.2022
F&B Development Manager
Union Gulf Trading
03.2021 - 11.2021
ServSafe Manager
12-2019
Restaurant General Manager
Chilli's Qatar
10.2019 - 02.2021
Product Consultant
American Express
11.2018 - 03.2019
WSET Global - Level 1
07-2017
Leadership Excellence Course
06-2017
Crew Resource Management
05-2015
Cabin Senior
Qatar Airways
11.2012 - 09.2018
Flight Attendant
Jet Airways
12.2010 - 10.2012
Bachelor of Commerce - Accounting
Madurai Kamraj University
06.2010 - 06.2013
Customer Service Representative
IBM Daksh Private Ltd
03.2010 - 11.2010
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