Summary
Overview
Work History
Education
Skills
Timeline
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Saltina Sandoval

Summary

Versatile and results-driven professional with a proven track record, enhancing client quality of life and fostering independence. Excelled in staff development and customer satisfaction, leveraging strong problem-solving and compassionate communication skills. Achieved significant improvements in team performance and customer loyalty through innovative strategies and empathetic service.

Overview

3
3
years of professional experience

Work History

Caregiver

1st Care New Mexico
03.2024 - 07.2024
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, meal preparation, and medication reminders.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.

Team Lead Sales Associate

Squeezed Juice Bar
08.2023 - 02.2024
  • Mentored junior sales associates, resulting in their rapid progression within the company.
  • Streamlined sales processes for increased efficiency and improved team performance.
  • Established a culture of continuous learning by encouraging feedback from peers on ways to improve personal selling skills or overall team dynamics.
  • Conducted regular team meetings to review progress, address challenges, and set goals for continued growth.
  • Increased sales revenue by developing and implementing effective sales strategies for the team.
  • Drove increased customer retention by consistently following up on completed sales and ensuring client satisfaction.
  • Enhanced customer satisfaction rates by providing exceptional service and addressing customer concerns promptly.
  • Collaborated with cross-functional teams to develop new product offerings that met customer needs.

Restaurant Team Member

McDonald's
05.2022 - 06.2023
  • Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
  • Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
  • Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
  • Arrived to work in uniform and presentable in appearance to meet restaurant standards.
  • Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
  • Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
  • Utilized strong communication skills when interacting with guests, coworkers, and management to create a welcoming atmosphere for all parties involved.
  • Trained new employees by demonstrating tasks and coaching during daily activities.

Customer Service Cashier

Cliffs Amusement Park
04.2021 - 04.2022
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Met customer service goals and exceeded customer expectations.
  • Counted money in drawers at beginning and end of each shift.
  • Answered product questions using knowledge of sales and store promotions.
  • Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.

Education

No Degree - Radiologic Technology

Central New Mexico Community College
Albuquerque, NM
05.2027

High School Diploma -

Gilbert L. Sena Charter High School
Albuquerque, NM
05.2024

Skills

  • Respectful and Compassionate
  • Time Management
  • Elderly Care
  • Problem-Solving
  • Staff Development
  • Financial Acumen
  • Stockroom Management
  • Key Account Management
  • Strong teamwork
  • Customer interaction
  • Cleaning and sanitizing
  • Taking Orders
  • Customer Service
  • Customer Satisfaction
  • Reliability and punctuality
  • Patience and composure

Timeline

Caregiver

1st Care New Mexico
03.2024 - 07.2024

Team Lead Sales Associate

Squeezed Juice Bar
08.2023 - 02.2024

Restaurant Team Member

McDonald's
05.2022 - 06.2023

Customer Service Cashier

Cliffs Amusement Park
04.2021 - 04.2022

No Degree - Radiologic Technology

Central New Mexico Community College

High School Diploma -

Gilbert L. Sena Charter High School

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Saltina Sandoval