Saluma Sheikh

Responsible for promoting patient-centered care by ensuring a smooth patient transition back to their homes or other facilities in alignment with the goals of the Case Management Department.

• Collaborate with an interdisciplinary team to develop and implement individualized care plans, patient interactions, and interventions.
• Reduce hospital readmission rates through effective case management and patient education on self-care techniques.
• Organize clinical documentation, treatment plans, and referrals.
• Improve patient satisfaction scores by providing timely follow-ups and addressing concerns promptly.

Collaborated with case managers, physicians, staff, families, and post-acute care agencies to enhance optimal patient outcomes.

• Conducted comprehensive assessments such as psychosocial assessments and tailored care plans.
• Ensured timely access to services by effectively coordinating care with interdisciplinary teams
• Improved family dynamics by offering support, guidance, and mediation during challenging situations.
• Completed thorough documentation and kept accurate historical records for all clients.
• Facilitated successful transitions for clients through thorough discharge planning and follow-up support.

Developed comprehensive reports for incapacitated individuals, enabling informed decision-making based on data-driven insights.

• Conducted a thorough annual check-up of incapacitated individuals
• Maintained case history records and wrote detailed and accurate reports to review successfully in court and with other staff members.
• Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.

Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

• Collaborated with team members to identify areas of improvement in customer service protocols.
• Boosted customer retention rates by building strong rapport and delivering exceptional service.
• Resolved technical issues for customers with clear explanations and step-by-step guidance.
• Trained new hires on company policies, procedures, and best practices in customer support roles.