Experienced professional with a proven track record of success in the industry. Skilled leader with a focus on driving business growth and motivating teams to exceed goals.
Overview
6
6
years of professional experience
Work History
Sr. Specialist Environmental Health and Safety
AT&T
El Paso, USA
01.2019 - Current
Leading a team of over 400 Technicians and Managers to conduct safety, health, or environment training
Performing audits or surveys and recommending corrective actions where occupational or environmental hazards exist
Responding to emergencies, investigating accidents, and recommending corrective actions
Applying company policies and procedures to resolve a variety of issues
ATO Development Coach-CFO
AT&T
El Paso, USA
Trained and coached managers utilizing Management System and Operational Control (MSOC)
Supported continuous performance improvement by collaborating with the district team and guiding managers on developing organizational performance improvement plans
Manager Network Service-Uverse
AT&T
El Paso, USA
Managed crews of technicians for installation, maintenance, provisioning, dispatch, and testing activities at the customer site or a company location for POTS, Special Services, Designed Services, Data Services, U-verse, or related power equipment
Premise Technician-Uverse
AT&T
El Paso, USA
Installed and maintained Uverse services for AT&T customers, including troubleshooting and repair services for phones, internet, and TV
Cable Splicer-Construction
AT&T
El Paso, USA
Utilized precision test equipment and testing protocol to determine the source and location of troubled lines
Took proper measures to repair cable faults and worked with Engineering to pursue getting defective cables replaced, ensuring a high level of customer satisfaction and quality service
Education
Bachelor’s degree - business administration
Park University
Certificate - Supervisory Development Principles of Supervision
University of Texas at El Paso
Operation Support Administrator -
AT&T University
Skills
Team Leadership
Mentor
Business reporting
Root Cause Analysis
Data analysis expertise
Quality assurance
Prioritization
Teamwork and Collaboration
Team performance improvement
Six Sigma Green Belt
Timeline
Sr. Specialist Environmental Health and Safety
AT&T
01.2019 - Current
ATO Development Coach-CFO
AT&T
Manager Network Service-Uverse
AT&T
Premise Technician-Uverse
AT&T
Cable Splicer-Construction
AT&T
Bachelor’s degree - business administration
Park University
Certificate - Supervisory Development Principles of Supervision