Salvador Betancourt
Van Nuys,CA
Summary
To obtain a challenging and responsible position with a company that can utilize my knowledge, bilingual ability and willingness to learn along with my interpersonal skills to contribute to the growth and success of a company.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Package and Delivery
Home Goods Distribution Center
San Pedro, CA
03.2011 - 05.2015
- Loading Trucks
- Transfer 250 boxes an hour to prepare trucks for delivery
- Ensure that all boxes are facing in the correct direction to avoid damage to products inside during transit
- Stack boxes in an order that maximizes the space within truck
- Receiving
- Ensure that containers aren’t tampered with or damaged
- Check that all inventory is accounted for
- Warehouse - Distribution
RSR
Forever 21 Distribution Center
Lincoln Heights, CA
03.2016 - 02.2017
- Retrieve 200 boxes per hour as directed from handheld scanner
- Scan boxes to confirm that they’ve been located and are being brought to their designated area
- Organize merchandise for pickers to find products from consumer orders
- Conveyor
- Supervise boxes on their way to delivery truck
- Ensure boxes do not jam break or get lost
- Picker
- Sort merchandise on pallets
- Prepare to be delivered to consumers
- Ensure orders are correct and complete
- Warehouse – Distribution
Production Associate
Virco
Hawthorne, CA
04.2017 - 09.2018
- Assembling chairs and tables and ensuring that they meet company standard and are safe to be used by children in schools
- Working with semiautomatic machinery to prevent it from producing too much scrap material
- Record an accurate log of inventory ensure that company standards and daily goals are being met
- Working on several production lines and assisting with multiple operations and manual tasks.
- Manufacturing Company
Customer Service
Emerson Ecologic
Riverside, CA
01.2019 - Current
- Extensive knowledge of vitamins and minerals
- Educated in personal care such as: aromatherapy, facial care, oral health, feminine care and nutrition.
- Communicated thoroughly and extensively with customers, nutritionist and Physicians.
- Handled all incoming and outgoing paperwork such as mail, back orders and returns.
- Provided immense information on any supplements the customers needed.
- Clinical Dispensary
Store Manager
S&P Market
Los Angeles, CA
08.2018 - 03.2019
- Made sure that shelves and freezers are stocked and presentable for customers at all times
- Creating schedules and making sure that store has adequate coverage during busiest hours
- Conducting inventory on all items in store identifying what products are and aren’t selling well
- Oversee deliveries make sure that all items ordered from vendors are present and in good selling condition; ie: not damaged, not close to expiration or defective
- Identifying an optimal selling price for products based on nearby competition
- Surveilling the store at all times while still managing other duties within the store
- Reviewing cameras when suspected theft has taken place and enforcing the right to refuse service
- Balancing cash register at the end of every day make sure that money is accounted for and in order for the next working day
- Market
Moving Helper
Mikes Moving Solutions
San Fernando, CA
08.2021 - 02.2022
- Coordinated packing and loading of household items, ensuring safe transportation.
- Assisted clients with inventory management during moves, enhancing organization.
- Operated moving equipment, including dollies and hand trucks, to streamline processes.
Cashier
Monsieur Marcel Gourment Market
Los Angeles, CA
03.2022 - 10.2022
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries, enhancing overall shopping experience.
- Maintained accurate cash drawer balance through diligent auditing practices.
- Collaborated with team members to streamline checkout procedures for improved efficiency.
- Identified and resolved discrepancies in transaction records, ensuring accuracy.
- Developed strong relationships with regular customers, fostering loyalty and repeat business.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Security Officer
Allied Universal Security Services
Pasadena, CA
11.2022 - 04.2023
- Monitored premises to ensure safety and security compliance.
- Responded promptly to incidents, maintaining calm and control during emergencies.
- Prepared detailed reports on security incidents for management review.
- Assisted in developing emergency response plans, improving overall safety protocols.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Checked and verified photo identification prior to granting facility access.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Collaborated with law enforcement during investigations and incident resolution.
Quality Assurance Manager
Icon Health Solutions
Burbank, CA
04.2023 - 11.2025
- Led quality assurance initiatives ensuring compliance with industry standards and regulatory requirements.
- Developed and implemented robust testing protocols to enhance product reliability and performance.
- Analyzed data from quality audits, providing actionable insights for operational enhancements.
- Established KPIs to monitor quality metrics, driving accountability across production teams.
- Spearheaded training programs focused on fostering a culture of quality awareness among staff members.
- Conducted regular audits to ensure adherence to established protocols, maintaining consistency across the organization.
- Trained team members on quality assurance principles, fostering a culture of accountability and high performance.
- Facilitated communication between departments regarding quality concerns, fostering collaboration towards shared goals.
- Mentored junior staff members in best practices for quality management, contributing to overall team growth and development.
- Investigated customer complaints and performed corrective actions to resolve quality issues.
- Mentored team members on best practices in quality assurance methodologies and tools.
- Developed and implemented CPR training programs for diverse audiences.
- Facilitated hands-on practice sessions, promoting confidence in emergency response skills.
Sales Associate
Sawtelle Smoke Shop
Santa Monica, CA
03.2022 - 10.2022
- Delivered exceptional customer service, fostering positive relationships with diverse clientele.
- Assisted in inventory management, ensuring accurate stock levels and product availability.
- Processed sales transactions efficiently, maintaining a high level of accuracy and attention to detail.
- Trained new sales associates on product knowledge and effective sales techniques.
- Developed promotional displays to enhance product visibility and drive customer engagement.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Prepared merchandise for sales floor by pricing or tagging.
Education
High School Diploma -
Youth Build Charter School
Canoga Park, CA03.2019
Skills
- Customer service improvement
- Advanced ASL proficiency
- Group counseling
- Support services
- First aid and CPR Instructor
- Garden maintenance
- Suicide risk assessment
- Patient intakes
- Behavioral treatment services
- Grief and loss counseling
- Client coping mechanisms
- Animal care/training
Accomplishments
- Employee of the Month
- Quality Assurance Manger
- CPR Instructor
- PRO-ACT Instructor
Certification
CPR Instructor
Pro-ACT Instructor
Languages
ASL
Native or Bilingual
Timeline
Quality Assurance Manager
Icon Health Solutions
04.2023 - 11.2025
Security Officer
Allied Universal Security Services
11.2022 - 04.2023
Cashier
Monsieur Marcel Gourment Market
03.2022 - 10.2022
Sales Associate
Sawtelle Smoke Shop
03.2022 - 10.2022
Moving Helper
Mikes Moving Solutions
08.2021 - 02.2022
Customer Service
Emerson Ecologic
01.2019 - Current
Store Manager
S&P Market
08.2018 - 03.2019
Production Associate
Virco
04.2017 - 09.2018
RSR
Forever 21 Distribution Center
03.2016 - 02.2017
Package and Delivery
Home Goods Distribution Center
03.2011 - 05.2015
High School Diploma -
Youth Build Charter School
QUALIFICATIONS
- Bilingual : Fluent in American Sign Language
- General Qualities: Excellent customer service skills. Fast worker and detail orientated, a team player, always willing to learn, help and take on new tasks. Maintain clean and productive workspace. Follow all safety precautions