Salvador Carlos
El Paso,TX
Summary
Results-driven retail management professional skilled in customer service, team leadership, and policy compliance. Excels in resolving complex customer issues and making informed recommendations while upholding confidentiality. Experienced in navigating fast-paced environments, managing priorities, and maintaining accurate records. Strong communicator focused on fostering positive relationships with customers and business partners.
Overview
1
1
Certification
26
26
years of professional experience
Work History
Grocery Manager
Albertsons
El Paso, TX
08.2025 - Current
- Oversaw daily grocery operations to maintain optimal product availability.
- Arranged store displays to improve customer engagement and shopping experience.
- Responded to customer inquiries and delivered exceptional service.
- Monitored inventory levels and placed orders for replenishment.
- Trained new staff on store policies and procedures.
- Coordinated with vendors to receive timely deliveries of products.
- Implemented safety protocols to maintain a clean shopping environment.
- Collaborated with team members to optimize workflow efficiency.
Store Manager
CVS Pharmacy
El Paso, TX
09.2020 - 03.2024
- Managed daily store operations and ensured compliance with company policies.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Trained and supervised staff to enhance service quality and teamwork.
- Recruited, trained and supervised new employees.
- Coordinated schedules and assignments to optimize employee productivity.
- Resolved customer complaints in a timely manner.
- Handled customer inquiries and resolved issues to maintain satisfaction levels.
- Oversaw inventory management and maintained stock levels for optimal service.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Conducted regular audits to ensure store safety and cleanliness standards.
- Managed daily banking activities such as deposits and withdrawals.
- Prepared monthly reports on sales figures, expenses, profits.
- Maintained accurate records of employee performance reviews.
- Assessed operational efficiency of the store's departments.
Salvador Carlos
Walgreens
El Paso, TX
08.2000 - 03.2020
- Provide professional, individualized customer service by listening to concerns, identifying needs, explaining available options, and developing appropriate solutions to resolve issues.
- Handle escalated customer complaints with professionalism and sound judgment, utilizing active listening, fact-finding, and problem-solving skills to reach appropriate resolutions.
- Research and resolve complex customer concerns involving transactions, pricing, returns, pharmacy/retail services, account issues, service expectations, and other operational matters.
- Maintain accurate documentation and records related to customer interactions, employee performance, operational activities, compliance requirements, and business processes.
- Manage a high-volume workload while simultaneously prioritizing customer needs, employee requests, operational deadlines, compliance requirements, and business priorities.
- Communicate complex information and procedures to employees and customers in a clear, professional, and understandable manner.
- Train, coach, and develop employees on company policies, procedures, customer service expectations, compliance requirements, and operational processes.
- Monitor compliance with required training, safety, regulatory, and operational requirements and follow up on outstanding items to ensure timely completion.
- Interpret and apply company policies, procedures, operational guidelines, and regulatory requirements, ensuring decisions are consistent, accurate, and compliant.
- Complete day-to-day duties accurately and efficiently.
- Utilize multiple computer systems and business applications to research information, document activity, analyze performance, communicate with stakeholders, and maintain accurate records.
- Contribute innovative ideas and solutions to enhance team performance and outcomes.
- Conduct regular reviews of operational performance, identify gaps, research root causes, and implement corrective actions to improve results.
- Partner with district leadership and other business stakeholders to address operational challenges, communicate business needs, and implement company initiatives.
- Establish and maintain positive working relationships with employees, customers, leadership, vendors, and community partners.
- Lead a diverse team in a fast-paced environment while maintaining accountability for service, operational execution, compliance, and business performance.
- Resolve employee and customer issues by gathering relevant information, evaluating available options, and recommending appropriate courses of action.
- Demonstrate flexibility by managing changing priorities, extended hours, and high-demand periods while maintaining accuracy and quality of service.
- Analyze business reports and performance metrics to identify trends, determine opportunities, and develop action plans.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrate flexibility by managing changing priorities, extended hours, and high-demand periods while maintaining accuracy and quality of service.
Education
Riverside High School
El Paso, TXSkills
- Customer counseling
- Information simplification
- Record maintenance
- Problem investigation
- Issue escalation
- Customer counseling
- Information simplification
- Active listening
- Record maintenance
- Compliance monitoring
Technology
- Microsoft Office • Microsoft Word • Excel • Outlook • SharePoint • Business Reporting Systems • Customer Management Systems • Data Entry • Electronic Records • Virtual Communication Platforms
Certification
- Pharmacy Texas State Board certified. License #400101070541736
Leadership and Operations
- Manage daily operations in a high-volume customer service environment.
- Prioritize multiple assignments and deadlines while maintaining accuracy.
- Coach employees through performance opportunities and provide ongoing feedback.
- Facilitate team meetings and communicate organizational priorities.
- Develop action plans based on performance data and operational trends.
- Partner with leadership to implement new programs, policies, and procedures.
- Promote a professional, respectful, and collaborative work environment.
Timeline
Grocery Manager
Albertsons
08.2025 - Current
Store Manager
CVS Pharmacy
09.2020 - 03.2024
Salvador Carlos
Walgreens
08.2000 - 03.2020
Riverside High School