Sheila Amigon
Brooklyn
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
17
17
years of professional experience
Work History
Pharmacy Technician / Manager
86st Pharmacy
Brooklyn, NY
08.2024 - 06.2026
- Processed and dispensed medications accurately in accordance with pharmacy regulations.
- Assisted pharmacists in managing inventory and ensuring medication availability.
- Educated patients on proper medication usage and potential side effects.
- Maintained accurate records of prescriptions and patient information for compliance audits.
- Monitored expiration dates of medications, ensuring timely removal of outdated stock.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
Pharmacy Technician /Customer Service Cashier
Kelly's pharmacy
Brooklyn, NY
03.2016 - 05.2023
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Received payment from customers and processed credit card transactions when necessary.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Restocked shelves with new supplies of medications as needed.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
Cashier
Ave s supermarket
Brooklyn, NY
01.2015 - 06.2015
- Assisted customers with locating items in the store and provided product information when necessary.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Stocked shelves with merchandise when needed.
Retail Sales Associate Cashier
La Moda
Brooklyn, NY
02.2013 - 11.2014
- Greeted customers and provided excellent customer service.
- Provided information about products and services to customers.
- Processed payments with cash, credit and debit cards, checks, gift cards, and store credits.
Assistant Manager
5 Guys Burgers And Fries
New York, NY
11.2009 - 02.2012
- Supervised daily operations to ensure compliance with quality standards.
- Trained and mentored staff on operational procedures and customer service excellence.
- Implemented process improvements that enhanced efficiency in food preparation and service delivery.
- Managed inventory systems to optimize stock levels and reduce waste effectively.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Education
High School Diploma -
Park Slope Neighborhood Family
Brooklyn, NY06.2018
Skills
- Medication Counting
- Answering Customer Questions
- Customer Counseling
- Processing Payments
- Stocking Shelves
- Labeling Prescriptions
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Customer satisfaction
- Reliability and punctuality
- Cash handling
- Cash register operation
- Customer complaint resolution
- Cash management
Timeline
Pharmacy Technician / Manager
86st Pharmacy
08.2024 - 06.2026
Pharmacy Technician /Customer Service Cashier
Kelly's pharmacy
03.2016 - 05.2023
Cashier
Ave s supermarket
01.2015 - 06.2015
Retail Sales Associate Cashier
La Moda
02.2013 - 11.2014
Assistant Manager
5 Guys Burgers And Fries
11.2009 - 02.2012
High School Diploma -
Park Slope Neighborhood Family