Salvador Contreras Nava

• Supervised employees by providing direction on tasks and expectations regarding customer service standards.
• Received shipments from vendors and ensured that all products were properly stocked in their designated locations.
• Tracked stock movement to ensure availability of merchandise for customers.
• Managed key holder responsibilities such as opening and closing the store, setting alarms.
• Responsible for hiring, interviewing, and training new employees.

• Maintained accurate records of attendance, grades, and behavioral issues.
• Meet weekly with the professor to keep him informed about unusual student behavior and situations.
• Conducted weekly office hours to provide academic guidance to students.
• Created a positive learning environment through effective classroom management techniques.
• Graded student assignments and exams, providing feedback on their performance.

• Analyzed weekly reports on sales trends, labor costs, shrinkage rates to identify opportunities for improvement.
• Responsible for training employees in customer service, loss prevention, company policy, and adequate behavior.
• Assisted customers with product selection and resolving complaints.
• Supervised employees by providing direction on tasks and expectations.
• Managed key holder responsibilities such as opening and closing the store, setting alarms, counting the tills, and securing the safe.
• Provided excellent customer service by greeting customers in a friendly manner and responding to inquiries promptly.

• Worked on a Collaborative Lamp Stack Project for our Senior Project (CPS 485).
• Forward, a WorKflow management system that allows clients to manage their projects. Team lead by Rodolfo J. Meneses Leal.

Personal Accomplishments:

• Added the ability to upload, download and delete files from the site.

•Updated the site to have consistent GUI

•Improved Job function by adding an archived section and making the "step" function work

•Reorganized the entire SQL database by renaming relevant SQL tables, as well as delete 40+ obsolete SQL tables.

• Maintained existing pages by implementing bug fixes or feature enhancements.

• Assisted customers with product selection, sizing and styling.
• Maintained cleanliness of store environment including floors, windows, displays.
• Provided accurate information about products, prices and services.
• Developed trusting relationships with customers by making personal connections.
• Built and maintained relationships with peers and upper management to drive team success.

• Assisted in the organization of shipping materials such as labels, boxes, packing material.
• Monitored inventory levels of goods in transit to ensure timely delivery of goods to customers.
• Collaborated with other team members to ensure efficient operation of the warehouse operations department.
• Received, inspected, and verified freight shipments for accuracy and completeness.

• Labeled containers of milk for use in coffee drinks according to expiration dates.
• Greeted customers and took orders for coffee drinks, food items, and other beverages.
• Adhered to health department regulations concerning sanitation standards.
• Maintained a clean work environment by wiping down counters, washing dishes, sanitizing the espresso machines, and cleaning floors.