Salvador Macias
LOSANGELES,CA
Summary
Professional in technical support and assistance, prepared for role with extensive experience in troubleshooting and resolving complex technical issues. Known for fostering effective team collaboration and consistently achieving desired outcomes. Reliable and adaptable, possessing strong communication and technical skills that drive success.
Overview
2
2
Languages
4
4
years of professional experience
Work History
Technical Assistance Specialist
Superior Press
2026.07 - Current
- Provided technical support through phone, email, and ticketing systems to resolve user issues efficiently
- Executed troubleshooting procedures for hardware, software, and basic network issues, enhancing overall user experience.
- Recorded and tracked incidents, resolutions, and escalations to enhance operational efficiency.
- Follow established procedures, SLAs, and escalation paths
- Articulated information clearly and professionally to ensure alignment between users and internal teams.
- Facilitated escalation of unresolved issues to designated support tiers.
- Implemented protocols to uphold confidentiality and safeguard data security.
- Exposure to SaaS applications, hardware support, or networking fundamentals
- Managed troubleshooting processes in a remote technical support setting, addressing client needs effectively.
- Explained website functionalities and modifications to clients during interactive demonstrations, ensuring clarity and understanding.
Technical Services Specialist
Hytera US
2024.02 - 2024.09
- Upgrade Units, Download Apps & Files using MDM: Utilize Mobile Device Management (MDM) tools to upgrade units and install applications and files
- Install SIM Cards and Configure APN: Proficiently install SIM cards in units and configure the correct Access Point Name (APN) settings
- Program Units using SySoP: Use SySoP (System Operator) programming to configure units to specific requirements
- Built PoC systems and configurations by collaborating with engineering team to customize solutions meeting client specifications
- Provided responsive client support by addressing inquiries and issues through ticketing system, ensuring timely resolutions
- Build PoC Systems and Configurations: Collaborate with the engineering team to construct Proof of Concept systems and customize configurations to meet client specifications
- Answered phone calls to assist customers and colleagues with inquiries.
- Documented service requests and resolutions in ticketing system to maintain accurate records of clients' interactions.
- Evaluated software or hardware to recommend improvements or upgrades.
Data Verification Coordinator
The Intersect Group (Contracted to SurePrep)
2023.12 - 2024.02
- Handled verification and input of tax data from accounting firms for tax return preparation.
- Utilized 1040SCAN software with Optical Character Recognition (OCR) technology to verify operational efficiency.
- Constantly focusing on details and accuracy of the software's functionality to successfully prepare tax documents for clients
- Maximized efficiency of 1040SCAN software to facilitate paperless tax workflows for clients.
- Provided solutions for errors in 1040SCAN operations, ensuring effective software results.
- Submitted tax documents electronically using approved software tools.
- Utilized tax software to efficiently process returns and identify potential deductions and credits for clients.
- Reviewed financial records, such as income statements and documentation of expenditures, to determine forms needed to prepare returns.
Warehouse Clerk
Glaukos
2023.06 - 2023.11
- Part of the receiving department where product is received for the company and logged into the system
- Received, unpacked and inspected incoming shipments of merchandise.
- Enter information into the Oracle system as well as organizing information into the network folders.
- Tracked inventory and conducted cycle counts to maintain accurate records.
- Assisted with physical inventories to ensure accuracy and accountability of stock levels
- Organized warehouse space by moving materials to appropriate locations.
- Sorted and stocked deliveries in designated areas. by sorting and stocking receivables
Hardware Tester
Computers 2 SD Kids
2022.04 - 2022.05
- Tested laptops and desktops to ensure functionality and readiness for distribution to schools and children in need.
- Calibrated test equipment and conducted quality control checks to guarantee product reliability and compliance with standards.
- Recorded and documented test results to compare to expected results.
- Repaired malfunctions, reassembled items, and performed final tests.
- Documented and analyzed test results to verify product performance against expected outcomes.
- Ensured compliance with established QA policies throughout all stages of the software cycle.
- Evaluated software programs to identify potential issues for usability, functionality, and design issues.
Education
Associate of Science - Network Administrator
Saddleback College
Mission Viejo, CA05.2026
Skills
- IT technical support
- Client support proficiency
- Remote technical support
- Network infrastructure support
- Network configuration
- System configuration and maintenance
- Proficient in Linux systems
- Mac and Windows expertise
- Software problem analysis
- Fundamental SQL skills
- Oracle database management
- Tax compliance
- Certified in CompTIA Linux and A
- Tax compliance knowledge
- Teamwork and collaboration
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Technical Assistance Specialist
Superior Press
2026.07 - Current
Technical Services Specialist
Hytera US
2024.02 - 2024.09
Data Verification Coordinator
The Intersect Group (Contracted to SurePrep)
2023.12 - 2024.02
Warehouse Clerk
Glaukos
2023.06 - 2023.11
Hardware Tester
Computers 2 SD Kids
2022.04 - 2022.05
Associate of Science - Network Administrator
Saddleback College