Taylor Johnson
Oklahoma City
Summary
Professional in technical support and assistance, prepared for role with extensive experience in troubleshooting and resolving complex technical issues. Known for fostering effective team collaboration and consistently achieving desired outcomes. Reliable and adaptable, possessing strong communication and technical skills that drive success.
Overview
13
13
years of professional experience
Work History
Technical Assistance Specialist
Paycom
07.2024 - 02.2025
- Managed multiple projects concurrently while maintaining strict deadlines and quality standards.
- Implemented proactive monitoring measures to detect potential issues before they escalated into larger problems.
- Developed custom scripts to automate routine tasks, increasing overall productivity within the support team.
- Enhanced customer satisfaction by providing timely and effective technical assistance for software and hardware issues.
ENGLISH TEACHER
Millwood Public Schools
08.2019 - 05.2024
- Integrated technological resources to complement course content and underscore topics
- Encouraged and secured involvement of parents and other community members to support English class instruction
- Established and maintained standards for classroom behavior that fostered student self-discipline and positive relationships
- Implemented and differentiated instruction to build upon strengths and challenges of multi-cultural and multi-racial classrooms
YOUTH DEVELOPMENT PROFESSIONAL
Boys And Girls Club Of Oklahoma County
08.2016 - 07.2019
- Responded to patient and family questions and provided information on goals
- Presented individuals and groups with potential life situations and explained effective responses
- Established boundaries for children, including positive and negative behavior responses
- Facilitated completion of all necessary program and agency paperwork to encourage timely, accurate records processing
CUSTOMER SERVICE SPECIALIST
Buy For Less
07.2015 - 08.2016
- Answered inbound calls to greet and assist customers with various needs and questions
- Handled external inquiries during peak periods to reduce wait times and maximize customer satisfaction
- Directed phone calls to shorten service time and steer conversations towards targeted solutions
- Resolved customer inquiries, complaints, and issues providing insightful solutions
CUSTOMER SERVICE CASHIER
Braum's Ice Cream And Dairy Stores
08.2012 - 08.2015
- Handled cash, check and card transactions and maintained balanced drawer to facilitate large purchases
- Restocked products and merchandise to improve aisle organization and increase sales
- Maintained knowledge of store products and services to offer quality recommendations to customers
- Answered incoming phone calls to offer information to customers and direct callers
Education
BACHELOR OF ARTS - COMMUNICATIONS/JOURNALISM
University of Central Oklahoma
Edmond, OK05.2019
ASSOCIATE OF ARTS -
Oklahoma City Community College
Oklahoma City, OK05.2017
Skills
- Application support
- Customer support
- Analytical thinking
- Time management
- Data analysis
- Technical issue analysis
- Technical troubleshooting
- Product troubleshooting
- Issue troubleshooting
- Ticket management
Timeline
Technical Assistance Specialist
Paycom
07.2024 - 02.2025
ENGLISH TEACHER
Millwood Public Schools
08.2019 - 05.2024
YOUTH DEVELOPMENT PROFESSIONAL
Boys And Girls Club Of Oklahoma County
08.2016 - 07.2019
CUSTOMER SERVICE SPECIALIST
Buy For Less
07.2015 - 08.2016
CUSTOMER SERVICE CASHIER
Braum's Ice Cream And Dairy Stores
08.2012 - 08.2015
ASSOCIATE OF ARTS -
Oklahoma City Community College
BACHELOR OF ARTS - COMMUNICATIONS/JOURNALISM
University of Central Oklahoma
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