Summary
Overview
Work History
Education
Skills
Timeline
Generic

SALVADOR PENA

Summary

Skilled Customer Service Professional with outstanding abilities in coaching, documentation and active listening. Great decision-maker and valued employee. Proven history of reliability, resourcefulness and effective leadership.

Overview

3
3
years of professional experience

Work History

Customer Service Lead

Pediatrix Medical Group
01.2024 - Current
  • Primary contact for escalated calls and patient disputes
  • Researches issues and performs collection efforts on outstanding accounts including telephone contact with responsible parties and payers
  • Provide the highest level of customer satisfaction in all duties performed
  • Resolved customer service issues using company processes and policies and provided updates to patients.
  • Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
  • Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
  • Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
  • Assisted with onboarding new hires by sharing expertise in company policies, procedures, systems usage.

Customer Service Lead

R1 Rcm
11.2021 - 01.2024
  • Primary contact for escalated calls, patient disputes.
  • Researches issues and performs collection efforts on outstanding accounts including telephone contact with responsible parties and payers
  • Provide the highest level of customer satisfaction in all duties performed
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
  • Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
  • Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
  • Assisted with onboarding new hires by sharing expertise in company policies, procedures, systems usage.
  • Exceeded performance goals consistently through effective communication and problem-solving skills.

Education

High School Diploma -

South Mountain High School
Phoenix, AZ
05.1999

Skills

Knowledge of medical legal and ethical issues as related to medical practices and health information

Extensive experience in billing procedures and revenue cycle management

HIPAA compliant and certified Familiar with coding guidelines and principles of CPT-4 and ICD-10

Skills in Excel, Word and PDF

Call center experience

Status Updates

Customer Complaint Resolution

Medical Terminology knowledge Knowledge of billing policies and procedures Ability to multitask

Timeline

Customer Service Lead

Pediatrix Medical Group
01.2024 - Current

Customer Service Lead

R1 Rcm
11.2021 - 01.2024

High School Diploma -

South Mountain High School

Similar Profiles

CREATE PROFILE
SALVADOR PENA