Salvador Perez
Coachella,CA
Summary
Dynamic Operations Manager with a proven track record at Frontier Communications, excelling in leadership and customer service. Expert in inventory management and labor relations, driving continuous improvement initiatives that enhance operational efficiency. Adept at resolving complex issues and fostering teamwork to achieve organizational goals.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Operations Manager
Frontier Communications
Indio, CA
03.2025 - Current
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
- Resolved customer complaints on time while ensuring customer satisfaction.
- Ensure team adherence to union-related protocols while meeting company performance and productivity goals.
- Monitor compliance with labor agreements, proactively addressing potential issues to minimize conflicts and support operational continuity.
- Conducted regular staff meetings to ensure efficient workflow and compliance with safety regulations.
- Utilized various software and tools to streamline processes and optimize performance.
Construction Supervisor
Charter Communications, Spectrum
Indio
07.2024 - 03.2025
- Collaborated with on-site architects, engineers, and other professionals to bring about design alterations and adaptations.
- Ensured that materials used in the construction process conformed to industry standards.
- Developed and implemented operational policies and procedures to ensure the efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Inspected finished projects to guarantee quality control compliance.
- Developed detailed estimates of labor costs based on project requirements.
- Managed multiple projects simultaneously while maintaining a high level of productivity among workers.
Field Operations Supervisor
Charter Communications, Spectrum
Indio, CA
10.2019 - 07.2024
- Coach, train, and develop employees in company policies and compliance requirements
- Consult with customers on escalations to quickly resolve their problems
- Manage and support employees in all day-to-day responsibilities
- Monitor employee performance regarding safety, reliability, metrics, and customer service
- Analyze analytics to help find opportunities to improve drive performance.
- Provide leadership and direction to employees to ensure the successful completion of projects on time.
- To ensure smooth operations, provide onsite support and meetings with vendors to discuss event requirements during events
Total Quality Assurance, Field Technician
Charter Communications, Spectrum
Indio, CA
04.2017 - 10.2019
- Write detailed reports outlining performance, quality, and defects
- Complete routine inspections of components and products to fulfill quality assurance requirements
- Educate customers on equipment use, setup procedures, and troubleshooting strategies
- Resolve all escalated customer concerns
Home Theatre Technician
Charter Communications, Spectrum
Indio, CA
12.2015 - 04.2017
- Initiate front-line response to and support of customer inquiries
- Install and Troubleshoot home audio and visual services
- Install and repair custom home wiring
- Delivered technical support to assist users with media and audio-visual equipment.
Field Mentor
Charter Communications, Spectrum
Indio, CA
04.2013 - 12.2015
- Develop specialized training for new and veteran technicians
- Provided guidance and support to mentees in their professional development.
- Developed training procedures and program curriculum to support corporate objectives
- Monitored the progress of mentees, providing regular feedback on performance.
- Conducted one-on-one meetings with mentees to discuss career objectives and provide advice.
Field Technician I-V
Charter Communications, Spectrum
Indio, CA
06.2006 - 04.2013
- Performed work for residential customers, including connecting, reconnecting, and disconnecting Cable services, High-speed Data, and Home phone service
- Communicated with customers to assess needs, understand equipment malfunctions, or offer technical support
- Maintained company vehicles and equipment according to established policies
- Performed work safely and in compliance with building codes, OSHA requirements, and company guidelines.
Education
Certificate - Project Manager
Louisiana State University
Baton Rouge, LA08-2024
Certificate - Front Line Manager
University of Denver
Denver, CO04-2024
High School Diploma -
Indio Cristian Academy
Indio, CA06-2006
Skills
- Leadership skills
- Communication skills
- Teamwork skills
- Problem-solving skills
- Analytical or critical thinking skills
- Project management skills
- Organizational skills
- Presentation skills
- Inventory management
- Customer service
- Labor Relations Consulting
Certification
Installer Technician NCTI NCTI System technician NCTI • Intro to Networking NCTI • • Digital technician NCTI Service Technician NCTI • Internetworking with TCP/IP NCTI • Computers and Broadband Modems NCTI • Introduction To Networking NCTI • Advance Installations NCTI • • Return Path NCTI • Business English Boot Camp PowerPoint • • Microsoft Word Microsoft Excel
Timeline
Operations Manager
Frontier Communications
03.2025 - Current
Construction Supervisor
Charter Communications, Spectrum
07.2024 - 03.2025
Field Operations Supervisor
Charter Communications, Spectrum
10.2019 - 07.2024
Total Quality Assurance, Field Technician
Charter Communications, Spectrum
04.2017 - 10.2019
Home Theatre Technician
Charter Communications, Spectrum
12.2015 - 04.2017
Field Mentor
Charter Communications, Spectrum
04.2013 - 12.2015
Field Technician I-V
Charter Communications, Spectrum
06.2006 - 04.2013
Certificate - Project Manager
Louisiana State University
Certificate - Front Line Manager
University of Denver
High School Diploma -
Indio Cristian Academy
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