Salvador Rivera
Chicago,IL
Summary
Experienced Collections Specialist bringing 10 years of success in sales and service positions. Eager to take on new role with long-term growth and advancement potential. Dynamic problem solver with first-rate skills in building relationships and resolving problems.
Overview
11
11
years of professional experience
Work History
Bookkeeper/ office manager
Fruition logistics
01.2022 - 06.2023
- Submit carrier and customers checks to open invoices: Payroll Send statements to customers with open balances: Submit monthly cash flow in excel for bank and credit card payments
- Submit monthly verification in excel for carrier and customer invoices: Order office supplies when low.
- Improved financial accuracy by reconciling accounts and identifying discrepancies in financial records.
- Enhanced cash flow management through timely invoicing and collection of outstanding receivables.
- Reduced errors in financial reporting by conducting thorough reviews and ensuring accurate data entry.
- Assisted with budget preparation and monitoring, contributing to better expense control.
Collection Soecialist
Chowly,LLC
03.2020 - 01.2022
- Submitted request of customer to collection agency for uncollectible accounts: Submitted payment methods to accounts for auto pay
- Disabled accounts for past due balances
- Improved client relations by effectively managing collection calls and addressing customer concerns.
- Streamlined the collections process for increased efficiency through regular review and updating of procedures.
- Reduced delinquency rates by implementing effective collection strategies tailored to individual clients.
- Negotiated payment plans with customers, prioritizing account resolution and maintaining professionalism throughout interactions.
BUSINESS OPERATIONS COORDINATOR
CBRE Downtown Chicago
01.2020 - 03.2020
- Enhanced team productivity by optimizing resource allocation and workload distribution.
- Reduced operational costs with effective budget management and cost-saving initiatives.
- Improved customer satisfaction, addressing client concerns promptly and professionally.
- Streamlined business operations by implementing efficient processes and procedures.
- Provided support during mergers or acquisitions by gathering data, updating documentation, and coordinating communications between involved parties.
CASH MANAGEMENT ASSOCIATE/COLLECTIONS
SMART RESOURCES/ EMPIRE CARPET AND FLOORING- Chicago,IL
08.2019 - 01.2020
- Standardized cash management procedures across multiple departments, ensuring consistency in practices and reporting.
- Implemented robust reconciliation processes between bank statements and accounting records, reducing discrepancies significantly over time.
- Coordinated timely settlements of intercompany balances to optimize liquidity within the organization effectively.
- Utilized financial software to prepare consolidated financial statements.
ACCOUNTS RECEIVABLE/ CREDIT COLLECTOR
Dywidag Systems (Connect Search) - Bolingbrook, IL
05.2019 - 08.2019
- Reduced delinquency rates through proactive outreach and diligent follow-ups with clients.
- Facilitated successful negotiations, leading to mutually beneficial payment arrangements with clients.
- Maintained detailed records of collection efforts, ensuring accurate reporting and compliance with industry regulations.
- Provided exceptional customer service throughout the collections process, upholding company reputation while protecting financial interests.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Collected on delinquent accounts to reduce overdue balances.
COLLECTIONS REPRESENTATIVE
ATG Collection Agency - Chicago, IL
09.2018 - 05.2019
- Set-up & Collect payments for debtors Make outbound and receive inbound calls regarding collections and payment plans collect payments via phone or monthly contract payment arrangements
- Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances
- Achieved performance goals on consistent basis
- Negotiated to collect balance in full
- Researched, analyzed and settled 50+ disputes per week.
COLLECTIONS SPECIALIST
Linebarger Goggan Blair & Sampson, LLC - Chicago, IL
03.2014 - 08.2018
- Collections/Accounts Receivable Set-up/collected payment plans for the City of Chicago Parking/Camera Tickets, Booted Vehicles
- Answered incoming calls 150-180 per day/outgoing calls 70-80 per day, through Touch Star, Noble, & Cisco phone services
- Used TLO, Canvas & Cubs for customer Identification and customer searches
- Made 10-15 contracts with beginning balance, down payment, monthly payment and start date
- Counseled debtor on payment options and arranged installment agreements
- Used skip tracing and other techniques to locate debtors
- Trained new team members on scripts, company services and performance strategies and provided mentoring
- Achieved monthly goals of $[120,000.00] through effective use of quickness
- Monitored accounts for compliance with established payment plans and flagged those in violation.
SALES ASSOCIATE
Cricket - Chicago, IL
04.2013 - 02.2014
- Cell phone sales and contract set -up
- Maintained organized, presentable merchandise to drive continuous sales
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral
- Kept on top of changes to store products and promotions to maintain strong sales
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
CUSTOMER SERVICE REPRESENTATIVE
Wertheimer Box Corporation - Joliet, IL
03.2012 - 03.2013
- Communicated with vendors regarding back order availability, future inventory and special orders
- Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Supported customer needs by fielding diverse questions about issues such as available merchandise, current prices and upcoming company changes
- Set up/ arranged deliveries
- Took phone and received fax orders.
Education
Diploma - Business Accounting
Everest College
Skokie, IL01.2009
Skills
- Data Entry Accuracy
- Customer Service
- Organizational Skills
- Debt Negotiation
- Customer Relationship Management
- Call Center Experience
- Credit and Collections
- Debt Recovery Expertise
Timeline
Bookkeeper/ office manager
Fruition logistics
01.2022 - 06.2023
Collection Soecialist
Chowly,LLC
03.2020 - 01.2022
BUSINESS OPERATIONS COORDINATOR
CBRE Downtown Chicago
01.2020 - 03.2020
CASH MANAGEMENT ASSOCIATE/COLLECTIONS
SMART RESOURCES/ EMPIRE CARPET AND FLOORING- Chicago,IL
08.2019 - 01.2020
ACCOUNTS RECEIVABLE/ CREDIT COLLECTOR
Dywidag Systems (Connect Search) - Bolingbrook, IL
05.2019 - 08.2019
COLLECTIONS REPRESENTATIVE
ATG Collection Agency - Chicago, IL
09.2018 - 05.2019
COLLECTIONS SPECIALIST
Linebarger Goggan Blair & Sampson, LLC - Chicago, IL
03.2014 - 08.2018
SALES ASSOCIATE
Cricket - Chicago, IL
04.2013 - 02.2014
CUSTOMER SERVICE REPRESENTATIVE
Wertheimer Box Corporation - Joliet, IL
03.2012 - 03.2013
Diploma - Business Accounting
Everest College
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