Patricia Pinder
Miami Gardens,Florida
Summary
[Job Title] with expertise in delivering support services and resolving customer complaints. Trained in [Software Program]. Excellent communicator with [number] years in a demanding call center environment as a Customer Service Representative. Productive [Job Title] driven to accomplish data entry tasks on time or ahead of schedule. Extensive training in [Software Program].
Overview
23
23
years of professional experience
Work History
Resource Agent
Career Source South Florida / AARP Foundation
4690 NW 183 Street
09.2013 - Current
- Answered an average of 50-100 calls per day by addressing customer inquiries, solving problems and providing new product information.
- Routinely answered customer questions regarding services and other benefits.
- Recommended alternative items if product was out of stock.
Office Assistant
Annie's Adult Care Center
4200 NW 2 Avenue
01.2002 - 09.2012
- Directed guests and routed deliveries and courier services.
- Managed office supplies, vendors, organization and upkeep.
- Answered and managed incoming and outgoing calls while recording accurate messages.
- Compiled company information and related material and distributed it to candidates.
Office Assistant
Annie's Adult Care Center
4200 NW 2 Avenue
01.2002 - 09.2012
- Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
- Ordered and distributed office supplies while adhering to a fixed office budget.
- Directed guests and routed deliveries and courier services.
- Answered and managed incoming and outgoing calls while recording accurate messages.
Education
Associate of Science - Education
Miami Dade College
06.2007
Pharmacy Diploma and Pharmacy Extership Certiciate - Pharmacy
Beacon Career Instutite
12.1990
Skills
- Effective public speaker
- Conflict resolution
- [30-40] WPM typing speed
- Team player
- Team player
- Organized
- Reliable
- Goal-oriented
- Computer-savvy
- Organized
- Team player
- Flexible schedule
Timeline
Resource Agent
Career Source South Florida / AARP Foundation
09.2013 - Current
Office Assistant
Annie's Adult Care Center
01.2002 - 09.2012
Office Assistant
Annie's Adult Care Center
01.2002 - 09.2012
Associate of Science - Education
Miami Dade College
Pharmacy Diploma and Pharmacy Extership Certiciate - Pharmacy
Beacon Career Instutite
Additional Information
References will be fully furnished upon request
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