Salvatore Oronzio
Lewes,DE
Summary
Through various experiences and jobs, I have honed my customer service, sales, and communication skills. I dedicate myself to providing exceptional service and building meaningful connections. My time spent interacting with people has instilled in me a deep sense of confidence in social settings. I am committed to hard work, constantly seeking to conquer new challenges and have a strong eagerness to learn and further enhance my skill set.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Dreamweaver Interiors
01.2019 - 03.2021
- Built long-lasting and meaningful relationships with customers
- Helped introduce a more productive and enjoyable work environment
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Gained a vast knowledge of the product and how to eliminate customer problems
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Handled customer inquiries and suggestions courteously and professionally.
Sales Associate
Pedego Electric Bikes
06.2021 - Current
- Building meaningful relationships with many clients leads to successful and customer loyalty
- Taking a leadership role and operating a high-performing team
- Assisting/being a top salesperson in a top 5 store in sales out of a franchise with 250+ stores
- Taking up a training role in the company and helping other members of our team improve
- Helping identify and solve the problems of the consumers
- Provided positive first impressions to welcome existing, new, and potential customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
Customer Service Representative
Pedego Electric BIkes
06.2021 - Current
- Resolved associate, tool, and service delivery issues
- Enhancing knowledge of the product to increase effectiveness in customer interactions
- Utilized customer service software to manage interactions and track customer satisfaction.
- Updated account information to maintain customer records.
- Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Sought ways to improve processes and services provided.
Education
BBA - Entrepreneurship
University of Delaware
Newark, DE05.2026
BBA - Selling Skills And Sales Operations
University of Delaware
Newark, DE05.2026
Skills
- Reliable and Responsible
- Positive Customer Engagement
- Business Development
- Strong Communication and Interpersonal Skills
- Marketing Strategies
- Sales Development
- Sales trends
Timeline
Sales Associate
Pedego Electric Bikes
06.2021 - Current
Customer Service Representative
Pedego Electric BIkes
06.2021 - Current
Customer Service Representative
Dreamweaver Interiors
01.2019 - 03.2021
BBA - Entrepreneurship
University of Delaware
BBA - Selling Skills And Sales Operations
University of Delaware
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