Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Salve Lumauag

Waipahu,HI

Summary

Dedicated Customer Service Accounts Representative with proven expertise in account management, billing procedures, and client communication. Recognized for punctuality and exceptional follow-up skills, ensuring timely resolution of customer inquiries and maintenance of high satisfaction levels.

Overview

3
3
years of professional experience

Work History

Customer Service Accounts Representative

Corrohealth
Honolulu, Hawaii
10.2022 - Current
  • Assisted clients with inquiries and resolved issues to enhance overall customer experience.
  • Managed account updates and maintained accurate customer records.
  • Handled customer feedback and escalated concerns to management for timely resolution.
  • Ensured compliance with company policies during customer interactions.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Resolved customer complaints in a timely manner.
  • Followed up on customer inquiries not immediately resolved.
  • Assisted customers with payment issues and billing inquiries.
  • Answered customer inquiries through phone, email, and chat.
  • Performed follow-up calls regarding customers' inquiries.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.

Education

Medical Terminology - Medical Terminology

Trade School
Honolulu, HI
09-2012

Accounting - Accounting

Heald College
Honolulu, HI
06-1986

Skills

  • Account management
  • CRM software
  • Billing procedures
  • Payment processing
  • Data analysis
  • Customer feedback
  • Client communication
  • Follow-up skills
  • Appointment scheduling
  • Paperwork processing
  • 10-key
  • Punctuality and reliability

Languages

filipino
Native/ Bilingual

Timeline

Customer Service Accounts Representative

Corrohealth
10.2022 - Current

Medical Terminology - Medical Terminology

Trade School

Accounting - Accounting

Heald College

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Salve Lumauag