Salwa Ghaffar
Philadelphia,PA
Summary
Extensive knowledge and experience of security vulnerabilities and Coding languages Highly organized and top attention to detail An ability to work together with a large team Skilled with multitasking and time management Solution-focused Technical Support Engineer known for high productivity and efficient task completion. Possess specialized skills in network troubleshooting, software configuration, and system diagnostics. Excel in problem-solving, communication, and team collaboration, ensuring seamless operations and client satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Technical Support Engineer
Angeion Group
Philadelphia, PA
03.2022 - Current
- Leading SharePoint Migration - Training internal staff with SharePoint
- DUO Admin
- Sophos Admin
- Microsoft 365 Admin Center
- Amazon Web Services (AWS) Admin
- Provided after-hours support to ensure 24/7 system availability and customer satisfaction.
- Provided technical support to staff by troubleshooting and resolving hardware and software issues.
- Configured, maintained, and monitored computer systems for optimal performance.
- Support users remotely by using ConnectWise.
Desktop Support Specialist
Day & Zimmermann
Philadelphia, PA
09.2021 - 03.2022
- Install, configure, test, maintain, monitor, and troubleshoot end-user and network hardware, peripheral devices, printing/scanning devices, software, and other products in order to deliver the required desktop service levels
- Maintain their computer hardware and software systems
- Resolve technical issues concerning customer's accounts or company software infrastructure
- Used Carbon Black to grant access for users to access websites and download software after validating the legitimacy
- Support computer software integration by diagnosing and troubleshooting common problems.
Technical Support
Drexel University IT Department
Philadelphia, PA
09.2020 - 09.2021
- Acquired an in-depth look at the software, hardware, and systems supported by the university
- Provided telephone support, accounts, customer services and assisted clients remotely
- Assisted students, faculty, and staff with account authentication process
- Helped with software installation, network connectivity, troubleshooting, and many other services
- Supported new admits with setting up authentications for accounts.
Education
Bachelor of Science - Computing and Security
Drexel University
Philadelphia, PA01.2022
Associate of Science - Information Technology
Community College of Philadelphia
Philadelphia, PA01.2019
Skills
- Technical Documentation
- Computer Security
- Interpersonal Communication
- Kali Linux
- Carbon Black
- JIRA Systems
- Remote Support
- Virtualization Technologies
- IT Infrastructure Library
- Employee Training
Certification
Cyber Security Proficiency, Philadelphia, PA, 2019
Honorsandawards
- A.J. Drexel Scholarship, 2019-2022
- Semester Honor, 2018, 2019
Projects
Programmer and Developer, 2019-2020, Created PHP Database driven website with 3 people in group. Used PhpMyAdmin to create buying and selling website for Drexel Students
Timeline
Technical Support Engineer
Angeion Group
03.2022 - Current
Desktop Support Specialist
Day & Zimmermann
09.2021 - 03.2022
Technical Support
Drexel University IT Department
09.2020 - 09.2021
Bachelor of Science - Computing and Security
Drexel University
Associate of Science - Information Technology
Community College of Philadelphia
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