Sam Agiv
Robbinsville,NJ
Summary
Detail-oriented customer service professional with experience in high-volume environments. Skilled in transaction processing, product explanation, and customer concern resolution. Currently advancing through Medical Assistant training and college science coursework, with a focus on medical and cosmetic dermatology and a commitment to growth in clinical practice.
Overview
1
1
Language
1
1
year of professional experience
Work History
Medical Assistant Program - In Progress
U.S. CAREER INSTITUTE
- Working toward Medical Assistant program completion with preparation for the NHA Certified Clinical Medical Assistant (CCMA) certification exam.
- Developing knowledge of medical terminology, patient intake, vital signs, clinical documentation, infection control, patient privacy, and front-office medical workflows.
- Building a foundation for continued growth into hands-on clinical support within dermatology.
Retail Sales Associate
BEST BUY
New Jersey
01.2026 - Current
- Serve as a first point of contact for customers, creating a welcoming experience while identifying needs and directing each person to the appropriate product, service, or support.
- Manage high-volume customer interactions, purchases, pickups, returns, exchanges, and service questions while maintaining professionalism and accuracy during busy periods.
- Process payments and transactions carefully, verify customer and order information, and follow established procedures for sensitive or high-value transactions.
- Explain technology products, protection options, memberships, and service details in clear language tailored to each customer's level of understanding.
- Resolve concerns by gathering information, identifying next steps, and coordinating with coworkers or leadership when an issue requires escalation.
- Maintain organized workflows while balancing multiple customers and changing priorities, similar to the pace and attention required in a busy front-desk environment.
- Quickly learn new products, systems, policies, and procedures and apply that information accurately in customer-facing situations.
Education
Associate Degree - Biology
BROOKDALE COMMUNITY COLLEGE
New Jersey01-2027
Skills
- Medical terminology
- Front Desk Support
- Check-in/check-out procedures
- Check-in mindset
- Scheduling priorities
- Payment Processing
- Data Accuracy
- Issue Resolution
- Privacy & Discretion
- Fast-Paced Multitasking
- Clinical Patient Care
- Skincare Product Knowledge
LANGUAGES
Russian: Fluent
Interests
Strong personal interest in dermatology, evidence-based skincare, cosmetic treatments, and medical-grade skincare products Motivated to learn Aura Dermatology's services, product lines, scheduling workflows, insurance processes, EHR/practice management systems, and HIPAA expectations
Timeline
Retail Sales Associate
BEST BUY
01.2026 - Current
Medical Assistant Program - In Progress
U.S. CAREER INSTITUTE
Associate Degree - Biology
BROOKDALE COMMUNITY COLLEGE