Samir ASFI
Miami Beach,FL
Summary
Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression.
Overview
17
17
years of professional experience
Work History
Front Desk Agent Trainee
President Hotel
01.2024 - 01.2025
- Ensured compliance with hotel policies and procedures by staying current on updates and communicating them clearly to colleagues.
- Maintained clean and organized front desk areas to uphold polished company image.
- Answered customer telephone calls promptly and appropriately handled needs.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Used internal software to process reservations, check-ins and check-outs.
Customer Service Agent /Shift Supervisor
American Airlines
01.2022 - 12.2023
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Customer Service Representative
Lufthansa Airlines
06.2014 - 08.2016
- Resolved customer complaints and concerns professionally, resulting in increased customer loyalty.
- Ensured passenger safety by strictly adhering to all airport security protocols and procedures.
- Assisted passengers with check-in processes, ensuring a smooth and efficient experience.
Police Officer
Police Nationale
09.2007 - 02.2012
- Managed crowd control during events, ensuring public safety while minimizing disruptions to attendees or surrounding communities.
- Responded immediately to reports of automobile accidents and criminal activity, calling for additional support as necessary.
- Enforced traffic laws diligently, promoting road safety and reducing accident rates.
Education
High School Diploma -
Rene Cassin High School
Vierzon, France06.2006
Skills
- Reservation Management
- Property Management Systems
- Teamwork and Collaboration
- Hospitality services
- Front Office Management
Timeline
Front Desk Agent Trainee
President Hotel
01.2024 - 01.2025
Customer Service Agent /Shift Supervisor
American Airlines
01.2022 - 12.2023
Customer Service Representative
Lufthansa Airlines
06.2014 - 08.2016
Police Officer
Police Nationale
09.2007 - 02.2012
High School Diploma -
Rene Cassin High School
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