Sam Cooke
Hoboken,AA
Summary
Seasoned IT and network professional with over 20 years of experience in network engineering, incident management, and encryption troubleshooting. Skilled in managing complex systems, resolving critical network and security issues, and driving process improvements to enhance operational efficiency. Certified in Security+, AWS Cloud Practitioner, and Microsoft Azure, with hands-on expertise in Python programming and encryption-related projects. Seeking to transition into a part-time cybersecurity role to gain further knowledge and experience, with the long-term goal of advancing into a senior-level cybersecurity position.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Sr. Specialist – Network Support
AT&T
08.2012 - Current
- Troubleshot and resolved encryption-related alarms on SONET/DWDM networks, including certificate expiration, tamper detection, and keying communication failures
- Collaborated with internal teams and customers to maintain encryption security and compliance with FIPS standards using MyCryptoTool
- Conducted user acceptance testing and validation for system performance, reducing downtime by 15%
- Hosted outage bridges during incidents, enabling faster resolution of service-impacting events
- Identified root causes for chronic issues, driving process improvements that reduced resolution times by 20%
Network Manager
AT&T
05.2001 - 08.2012
- Spearheaded process improvement initiatives to streamline workflows, supporting a 3 million customer base
- Provided actionable insights from performance data, resulting in a 10% improvement in team efficiency
- Coordinated with cross-functional teams on system enhancements, reducing call handling times by 10%
- Designed and implemented a recognition program that boosted team morale and led to 40% certification growth
Technical Manager
AT&T
12.2000 - 05.2001
- Developed technical documents to streamline onboarding, reducing technician training time by 30%
- Monitored and resolved network issues affecting over 800,000 customers, ensuring minimal disruptions
Education
Bachelor of Science - Electronics Engineering Technology
DeVry Institute of Technology
Decatur, GASkills
- Network Security Protocols
- Encryption Troubleshooting (SONET/DWDM Networks)
- Secure Password Policies
- Python
- Microsoft Azure
- AWS
- Incident Response
- Password Generation Tools
- RCA Investigation
- Process Improvement
Certification
- CompTIA Security+, CompTIA, 06/21
- AWS Certified Cloud Practitioner, Amazon Web Services, 01/22
- Microsoft Azure Fundamentals, Microsoft, 03/22
- Cisco Certified Network Associate, Cisco, 01/23
- PCAP Certified Associate in Python Programming, Python Institute, 08/20
Skills
LAN/WAN, TCP/IP Networking, Routing Protocols (BGP, OSPF, RIP, EIGRP, IGRP), Network Security Protocols and Incident Management, Encryption Troubleshooting (SONET/DWDM Networks), Root Cause Analysis and Incident Response, Secure Password Policies, Python (Encryption, Password Generation Tools), Application Delivery and Traffic Management, Microsoft Azure, AWS, Network and Infrastructure Management, Process Improvement, Technical Analysis and RCA Investigation
Timeline
Sr. Specialist – Network Support
AT&T
08.2012 - Current
Network Manager
AT&T
05.2001 - 08.2012
Technical Manager
AT&T
12.2000 - 05.2001
Bachelor of Science - Electronics Engineering Technology
DeVry Institute of Technology
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