Sam Dirr
Alabaster
Summary
Business Systems Analyst supporting Agile product delivery for the RAMS platform within Regions Bank. Experienced in collaborating with product owners, developers, and QA teams to refine user stories, coordinate testing cycles, and support sprint execution. Strong background in contact center operations and system support with a proven ability to analyze issues, improve processes, and deliver solutions that enhance system reliability and user experience.
Overview
6
6
years of professional experience
Work History
Business Systems Analyst
Regions Bank
03.2025 - Current
- Support Agile product delivery for the RAMS platform by coordinating testing cycles and validating functionality against business requirements.
- Collaborate with the Product Owner and development teams to refine user stories and acceptance criteria managed in Jira.
- Execute regression and feature testing using QTest to ensure features meet acceptance criteria prior to release.
- Participate in integration and feature validation testing for enterprise initiatives, including R2/CDP and XF testing, representing contact center operations and ensuring functionality aligns with business needs prior to production release.
- Track defects, testing progress, and system performance to support successful production releases and product improvements.
Business Systems Support Specialist
Regions Bank
10.2023 - 03.2025
- Managed and resolved system support tickets using ServiceNow and Quest platforms to maintain contact center system performance.
- Analyzed connectivity reports to identify recurring technical issues and reduce operational disruptions for contact center agents.
- Investigated application and network issues impacting Cisco Jabber and Finesse environments using ZDX monitoring tools.
- Participated in regression testing and validation of Jira stories for pilot and production releases.
Active Solutions Account Specialist
Regions Bank
02.2020 - 10.2023
- Supported business banking customers with Business Line of Credit and deposit account servicing.
- Managed charge-off and pre-charge-off account portfolios while maintaining regulatory compliance.
- Assisted customers with DDA and TDA account resolution through inbound and outbound communications.
- Analyzed financial hardship documentation for COVID-19 assistance programs to determine eligibility.
Education
BS of Software Development -
Bellevue University
Bellevue, NE05-2027
Advanced Certificate of Ministry Leadership -
Highlands College
Birmingham, AL05-2019
Skills
- Agile / Scrum methodologies
- Backlog refinement
- User story validation
- Acceptance criteria review
- Requirements gathering techniques
- Testing lifecycle
- Defect tracking
- Root cause analysis
- SQL querying
- Microsoft Excel proficiency
- Power BI training
- JIRA expertise
- QTest knowledge
- ServiceNow experience
Timeline
Business Systems Analyst
Regions Bank
03.2025 - Current
Business Systems Support Specialist
Regions Bank
10.2023 - 03.2025
Active Solutions Account Specialist
Regions Bank
02.2020 - 10.2023
BS of Software Development -
Bellevue University
Advanced Certificate of Ministry Leadership -
Highlands College