Sam Dugger
Brooklyn,NY
Overview
5
5
years of professional experience
Work History
Customer Success Specialist
Good Dog
06.2022 - Current
- Implemented customer policies and monitored compliance with community guidelines to enhance the customer experience.
- Managed customer success to ensure satisfaction and retention, collaborating to enhance product offerings and improve engagement, resulting in a 20% increase in adoption.
- Analyzed customer feedback to identify improvement opportunities and trends.
Customer Success, Operations, & Marketing Lead
Radish Health
03.2021 - 05.2022
- Enhanced customer service through new client support software, improving ticketing systems for a 60% faster response and 40% quicker resolution times
- Led targeted email and text campaigns as Interim Marketing Manager, resulting in a 25% increase in customer participation and higher utilization rates
- Managed onsite operations, optimizing logistics, setup, and coordination among staff and vendors for peak efficiency
Customer Experience Advisor
Warby Parker
12.2019 - 03.2021
- Consistently exceeded departmental benchmarks by 35%, resolving high volumes of customer inquiries with a 98% satisfaction rating
- Provided exceptional customer service, developed customer experience strategies, and streamlined processes through team coordination
- Analyzed customer data to drive insights for product and service improvements
Education
Bachelor of Arts - Theatre Studies
University of Florida
Gainesville, FLSkills
- Project Management
- Budget Management
- Content Creation and Strategy
- Experience with Project Management Tools (eg, Asana)
- Strong Organizational Abilities
- Problem-Solving
- Collaborative Teamwork
Objective
Dedicated professional with a strong background in customer success, operations, and marketing, seeking to pivot towards a marketing career. With experience in project management and content creation, I am excited to bring my skills to the Marketing Associate position at Ford to enhance customer experiences and support the growth of Ford Integrated Services
Timeline
Customer Success Specialist
Good Dog
06.2022 - Current
Customer Success, Operations, & Marketing Lead
Radish Health
03.2021 - 05.2022
Customer Experience Advisor
Warby Parker
12.2019 - 03.2021
Bachelor of Arts - Theatre Studies
University of Florida
Similar Profiles
Madison BunnellMadison Bunnell
Senior Partner Success Specialist at Good DogSenior Partner Success Specialist at Good Dog
CHRISTIANA MICKELSONCHRISTIANA MICKELSON
Dog Caretaker at Good Dog/Lazy Dog Crazy DogDog Caretaker at Good Dog/Lazy Dog Crazy Dog
Emma BanksEmma Banks
Team Member at The Pawms Resort / Good DogTeam Member at The Pawms Resort / Good Dog