Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sam DUnham

Salt Lake City,UT

Summary

IT technician with 8+ years of experience in providing technical solutions and support to a large variety of end users. Capable in a wide variety of administrative and technical tasks that include, Azure, O365 and active directory. Obtained a Bachelors degree in Information Technology.

Overview

8
8
years of professional experience

Work History

Service Engineer II

Extra Space Storage
09.2024 - Current
  • Reduced ticket response time by automating routine tasks and optimizing workflows within the support team.
  • Worked with the team implement large scale overhaul of networking equipment for newly acquired facilities
  • Delivered Tier-3 support and SME input to internal and external customers.

Senior Technical Support Engineer

Extra Space Storage
03.2023 - 09.2024
  • Worked with the team implement large scale overhaul of networking equipment for newly acquired facilities
  • Delivered Tier-3 support and SME input to internal and external customers.

IT Operations Technician

Extra Space Storage
03.2021 - 03.2023
  • Streamlined equipment setup for increased productivity, carefully planning and executing configurations.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Provide support for service desk on advanced or complex technical issues

Help Desk Technician

Extra Space Storage
05.2016 - 03.2021
  • Responded to support requests from end-users and walked end users through basic troubleshooting tasks.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Developed strong relationships with C-level Employees through excellent communication skills, earning respect as a trusted tech on IT-related matters.

Education

Bachelor of Science - Information Technology

Minnesota State University, Mankato
Mankato, MN
12-2015

Skills

  • IT Asset Management: Intune/Autopilot/ Meraki MDM
  • O365 Administration: User, Groups, Licensing, Access control
  • Azure/Entra Administration: Enterprise apps, Access control, Azure Sync
  • Quality Customer Service

Timeline

Service Engineer II

Extra Space Storage
09.2024 - Current

Senior Technical Support Engineer

Extra Space Storage
03.2023 - 09.2024

IT Operations Technician

Extra Space Storage
03.2021 - 03.2023

Help Desk Technician

Extra Space Storage
05.2016 - 03.2021

Bachelor of Science - Information Technology

Minnesota State University, Mankato

Similar Profiles

CREATE PROFILE
Sam DUnham