Sam Giordano

• Collaborated with publicists, media and marketing personnel to schedule and facilitate interviews and appearances.
• Cultivated frequent and consistent communication with artists to promote schedule alignment.
• Compiled notes and research in preparation for scheduled engagements.
• Handled management tasks involved with client schedules.
• Generated reports and obtained data to develop analytics on key performance and operational metrics.
• Conducted data analysis to prepare forecasts and identify trends.
• Collected, tracked and evaluated current business and market trend data.
• Synthesized business intelligence or trend data to support recommendations for action.
• Developed and maintained relationships with artists, labels, and industry professionals.
• Researched emerging trends in the music industry to identify potential opportunities for clients.
• Created detailed reports summarizing the findings from various research studies.
• Researched and compiled information on current trends in the industry.

Assisted in executing VIP experience for VIP ticket purchasers at:

• Electric Daisy Carnival 2023 (Las Vegas)
• Beyond Wonderland PNW 2023
• HARD Summer 2023
• Moonrise Festival 2023

Helped execute activations such as art installations and consumer experiences.

Assisted back of house staff with the load-in and strike of event necessities such as trusses, pallets, and decor.

Participated in team meetings, presentations and special events.

Assisted in setup and strike of VIP Experience area.

Conducted administrative duties and ran errands for supervisors.

Identified needs of customers promptly and efficiently.

Built and maintained working relationships with peers and upper management.

Collaborated with staff teams to achieve work goals and adhere to deadlines.

Engaged in conversation with customers to understand needs, resolve issues and answer questions.

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Trained newly hired employees regarding company policies and operations.

Processed payments, issued receipts and provided change.

Selected as one of 50 students to participate in a highly competitive program that develops students’ business skills applicable to the sport industry including: sport law, sport analytics, sport finance, eSports, facilities & event management, sport partnership, sales & marketing and diversity & inclusion within sport.

Completed research consulting project for Colorado Avalanche NHL team.

Conducted primary and secondary research into the target markets for three different types of ticket sales (individual, group, and season ticketing).

Following analysis on the target markets, assessed the best channels of communication for reaching these three respective markets.

Assisted in executing Effortless and Good Life camping experiences at Electric Forest 2023.

Greeted incoming guests warmly, issued tent access and shared information on policies and amenities.

Completed end-of-day reporting.

Acknowledged and greeted guests entering or leaving premises, promoting pleasant environment.

Compiled/maintained data that was later used for strategic analysis in a simple and easy to understand manner.

Participated in regular meetings with management to assess and address issues and identify and implement improvements.

Performed quality assurance to assess data and validate results.

Conducted detailed analysis on key trends and findings to summarize findings for leadership.

Composed 56 page document annually that summarized activities and accomplishments achieved by fraternal elected committees and boards for the calendar year.

Reviewed established procedures to assess areas in need of improvement.

Researched and led investigations into various areas to drive improvements and devise new processes.

Conducted record searches and coordinated with other units on procedural problems involving complex cases.

Performed research and analyzed content of records to make disclosure determinations.

Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.

Processed orders through cash register and coordinated product deliveries.

Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.

Mentored team members in mastering sales techniques to consistently exceed objectives.

Sold various products by explaining unique features and educating customers on proper application.

Won store sales competitions for leading in upsells

Composed original music for wide range of genres.

Performed at historic venues in Colorado such as The Boulder Theatre, Fox Theatre, and Temple Nightclub.

Planned and curated individual headline show.

Played in supporting roles for artists such as Sippy, Cloonee, VAMPA, and Discolines.

Contributed large number of ticket sales to sold out shows.

Planned and followed efficient routes using physical maps and GPS applications.

Grouped and routed deliveries according to designated areas to maintain efficient delivery times.

Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.