SAM GIORDANO
New York,New York
Summary
Operations Manager with 5+ years of experience leading high-volume, hospitality-driven environments within premium fitness and retail. Proven ability to elevate client experience, lead teams, and drive revenue while maintaining strong operational execution and brand consistency.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Manager, Client Operations & Studio Experience
Barry’s, NYC & Hamptons
New York, New York
05.2021 - Current
- Lead daily operations in a high-volume Barry’s studio, delivering a seamless, hospitality-driven client experience while overseeing front-of-house execution and studio flow
- Oversee and support front-of-house teams during peak hours, ensuring efficiency, elevated service standards, and strong team performance in a fast-paced environment
- Maintain full ownership of the in-studio experience, ensuring brand consistency across all client touchpoints, cleanliness, and operational execution
- Act as a key decision-maker on the floor, resolving client and operational challenges in real time to protect and elevate the overall studio experience.
- Support operations across multiple Hamptons locations during peak season, independently maintaining consistent brand standards in high-volume, high-demand environments
- Drive revenue and client retention through personalized client engagement, strategic upselling, and community-focused initiatives
- Plan and execute studio events, brand activations, and seasonal programming to enhance community engagement and client loyalty
- Train, onboard, and coach team members, fostering a strong service culture aligned with brand standards
- Build and maintain partnerships with local and national brands to drive community engagement and revenue
Store Technology Lead / Educator
Lululemon, New York
New York, New York
11.2019 - 03.2022
- Led in-store technology implementation and trained team members on new systems and tools
- Delivered elevated client experiences through product education and personalized recommendations
- Supported inventory management and merchandising execution to maintain brand standards
Manager
Lucky Brand, New York
New York, New York
05.2019 - 12.2019
- Managed daily store operations, including opening/closing, floor leadership, and team supervision
- Trained and coached staff on sales strategy, product knowledge, and client engagement
- Analyzed sales performance to drive team goals and improve customer experience
- Executed merchandising updates to maintain visual and brand standards
Skills
- Leadership & Operations
- Team Leadership
- Operational Management
- Staff Development
- Inventory Management
- Client Experience
- Hospitality
- Sales & Retention
- Community Engagement
- POS Systems
- Microsoft Office
- Canva
Certification
- CPR Certified
- Food Service Certified
Timeline
Manager, Client Operations & Studio Experience
Barry’s, NYC & Hamptons
05.2021 - Current
Store Technology Lead / Educator
Lululemon, New York
11.2019 - 03.2022
Manager
Lucky Brand, New York
05.2019 - 12.2019