Sam Herbert
Newark,DE
Summary
Results-driven professional with experience in warehouse operations and customer service management, recognized for efficiency, attention to detail, and a commitment to delivering high-quality service in both fulfillment and automotive service environments.
Overview
2
2
years of professional experience
Work History
Fulfillment Center Warehouse Associate
Amazon
11.2023 - 02.2024
- Operated Powered Industrial Trucks (PITs) in very narrow aisles, picking orders from bins up to 10 stores high.
- Performed PIT inspections before vehicle operation
- Consistently lifted materials weighing as much as 25 pounds.
- Performed inventory control, such as counting, and stocking merchandise.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
Assistant Service Manager
National Tire & Battery
09.2022 - 10.2023
- Responsible for providing exceptional customer service, and the sales of automotive products and services, including upselling additional services when appropriate.
- Followed up with customers during and after installations to verify satisfaction.
- Responsible for managing inventory levels of parts and supplies.
- Met with customers to discuss service needs and offer available solutions.
- Monitored & managed team performance, assuring work is done promptly and correctly.
- Implemented strategies to increase customer service satisfaction ratings.
Fulfillment Center Warehouse Associate
Amazon
09.2021 - 07.2022
- Performed inventory control, such as counting, and stocking merchandise.
- Worked safely around moving machinery.
- Prepared orders for shipment by picking merchandise.
Education
Certificate - E-Sports Management
Wilmington University
New Castle, DE08.2024
Skills
- Product sales
- Effective Communication Skills
- Adaptability and flexibility
- Professional telephone demeanor
- Inventory Management
- Purchase order verification
- Experienced in Microsoft Office Applications
- Certified Alcohol Server in Delaware
Certifications Skills
- Delaware Alcoholic Beverage Server Certification
- Certified in E-Sports by Wilmington University
- Certified to code in HTML, JavaScript, CSS, and Python.
- Proficient with applications like Microsoft Word, Excel, and PowerPoint.
Timeline
Fulfillment Center Warehouse Associate
Amazon
11.2023 - 02.2024
Assistant Service Manager
National Tire & Battery
09.2022 - 10.2023
Fulfillment Center Warehouse Associate
Amazon
09.2021 - 07.2022
Certificate - E-Sports Management
Wilmington University
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