Alena Nakashima
Kent,WA
Summary
Skilled barista with background in high-volume coffee shops. Possess strong knowledge of diverse coffee brewing methods and customer service skills. Known for creating comfortable customer environments and managing team workflow efficiently. Committed to maintaining cleanliness, quality, and customer satisfaction in all work areas.
Overview
11
11
years of professional experience
10
10
years of post-secondary education
Work History
Fulfillment Center Warehouse Associate
Amazon
Kent, WA
03.2020 - 07.2020
- Facilitated loading and unloading of delivery trucks, ensuring timely processing of shipments.
- Operated material handling equipment to transport goods efficiently.
- Sorted and organized inventory in designated storage areas.
- Received deliveries, scanned packages, and updated orders in internal database.
- Verified accuracy of outgoing shipments before dispatch to minimize errors.
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Partnered with team members to optimize workflow processes and enhance operational efficiency.
- Preserved safe work environment by maintaining clean workstations and pallet area.
Licensed Veterinary Technician
Value Pet Clinic
Kent, WA
11.2013 - 04.2017
- Coordinated pre/post-surgical patient care, facilitating seamless transitions from admission to discharge and enhancing patient recovery.
- Supported veterinarians during examinations and surgical procedures, enhancing patient outcomes.
- Administered medications and vaccinations to patients.
- Ensured clients understood medication protocols to enhance patient care., after care procedures and overall health management.
- Instructed pet owners on post-operative care and wellness, fostering improved health management for their pets.
Barista
Starbucks
Tukwila, WA
01.2010 - 11.2013
- Contributed to top-rated 24-hour Starbucks by providing exceptional service in high-volume environment across Washington, Oregon, Idaho territory.
- Prepared high-quality beverages according to standard recipes and customer preferences.
- Developed strong interpersonal skills through engagement with diverse customers in fast-paced customer service.
- Ensured workspace and equipment cleanliness and organization to support efficient operations.
- Ensured compliance with health and safety standards in food preparation areas.
Education
Certificate of Veterinary Technology - Veterinary Technician
Pierce College
Steilacoom, WA 09.2012 - 06/2014
Bachelor of Arts - Technical Management Sales And Marketing
Devry
Federal Way, WA 01.2016 - 01.2026
Skills
- Team-oriented collaboration
- Fast-paced adaptability
- Record and log maintenance
- Customer service excellence
- Workplace organization
- Time management skills
- Coffee brewing expertise
- Safe food handling practices
- Drink customization techniques
- Ingredient restocking efficiency
- Product upselling strategies
- Espresso machine operation
- Friendly demeanor
- Cash register proficiency
- Workflow optimization
- Opening and closing procedures
Timeline
Fulfillment Center Warehouse Associate
Amazon
03.2020 - 07.2020
Bachelor of Arts - Technical Management Sales And Marketing
Devry
01.2016 - 01.2026
Licensed Veterinary Technician
Value Pet Clinic
11.2013 - 04.2017
Certificate of Veterinary Technology - Veterinary Technician
Pierce College
09.2012 - 06/2014
Barista
Starbucks
01.2010 - 11.2013