Sam Hickok
Corvallis,OR
Summary
Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful positive setting.
Reliable Front desk and floor worker, well-versed in assisting guests with check-in, check-out and billing services. Smart individual with combined organizational skills and polished customer service style. Promptly addresses various questions and concerns from customers to facilitate positive guest experience and repeat business.
Overview
6
6
years of professional experience
Work History
Camp Class Leader
Cucina Bambini
2018.03 - 2020.03
- Check in/ check out, assistant lead, dish washer, cleaning, and disinfecting
- Leading culinary camps for kids ages 3-17
- Drop off/ Check in manager
- Immense cleaning experience
- Employed for two years
- Served as a mentor for new teachers, sharing effective strategies for lesson planning, classroom management, and assessment methods.
- Worked with kids from all walks of life
- Forge bond with children and parents
- Enforced rule following while encouraging creativity
Front desk worker and supervisor
The Fitness Club
2021.10 - Current
- Customer service
- Laundry
- Resolved guest concerns efficiently, contributing to increased customer satisfaction scores.
- Folding
- Cleaning floors, bathrooms and machines machines
- Computer system and online appointments
- Locking facility up/counting money
- Restocking items
- Managed a high volume of incoming calls, directing callers to appropriate personnel or assisting with their needs.
- Contributed to a positive workplace environment by fostering strong relationships with colleagues from various departments.
- Enhanced guest satisfaction by providing exceptional front desk service and promptly addressing inquiries.
Equipment Maintenance Specialist
Dixon Recreation Center
2023.03 - 2023.06
- Taking machines apart
- Deep cleaning workout equipment
- Doing walk throughs through the facility
- Reduced costs by identifying inefficiencies in operations and implementing cost-saving measures.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Followed all company policies and procedures to deliver quality work.
Education
Los Gatos High School
Bachelor of Science - Marine Biology
Oregon State University
06.2026
Skills
- Hardworking, loyal, creative, out-going, responsible, reliable, team player, and a positive attitude.
- Product Knowledge
- Positive Attitude
- Team Collaboration
- Adaptability to change
- Attention to detail
- Multitasking capabilities
- Time management
- Determined
- Communicative
Languages
Spanish
Professional Working
Timeline
Equipment Maintenance Specialist
Dixon Recreation Center
2023.03 - 2023.06
Front desk worker and supervisor
The Fitness Club
2021.10 - Current
Camp Class Leader
Cucina Bambini
2018.03 - 2020.03
Los Gatos High School
Bachelor of Science - Marine Biology
Oregon State University
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