Sam Kotnik
Actalent
Chandler,AZ
11
years of professional experience
Experienced with handling complex accounts receivable processes efficiently. Utilizes financial software to optimize billing and collection procedures, ensuring timely payments. Collaborative leader partners with coworkers and peers to promote engaged, empowering work culture.
Work History
Business Operations Supervisor
2 Years 1 Month- Led day-to-day functions of a team overseeing $15 million in receivables quarterly.
- Implemented new audits and business processes, resulting in increased collections efficiency and reduced write-off frequency.
- Analyzed aging reports to identify declining payment trends, assessed payment risk, and proactively escalated high-risk accounts to minimize delinquency and support timely collections.
- Negotiated with delinquent accounts, successfully recovering significant amounts of outstanding revenue.
- Served as a cross-functional trainer for new associates across multiple teams, providing coaching and knowledge transfer that contributed to successful career advancement for many trainees.
Senior Business Operations Associate
1 Year 2 Months- Oversaw aging of national accounts with $8M in accounts receivable.
- Facilitated discussions on process enhancements, resulting in significant billing efficiency improvements.
- Prepared spreadsheets using formulas, X-lookup and other intermediate and advanced Microsoft Excel skills.
- Collaborated closely with the sales team, ensuring alignment between invoicing practices and contractual agreements with clients.
Business Operations Associate
9 Months- Oversaw $4M in accounts receivable for small businesses in the Midwest region.
- Streamlined client collections by addressing discrepancies across teams.
- Ensured accuracy in coding of received payments.
- Executed thorough upkeep of accounts for accurate, presentable statements.
Bartender
6 Months- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Associate Manager
1 Year 4 Months- Supervised everyday tasks, organized team schedules, and delivered outstanding service to patrons.
- Cultivated and sustained a productive team environment.
- Educated new team members on front-of-house protocols to maintain consistent service levels.
- Coordinated inventory purchases to maintain optimal supply levels and control costs.
Server/Bartender
1 Year 5 Months- Consistently ensured high-quality customer interactions at bar and tables.
- Selected often to manage significant gatherings, guaranteeing excellent dining experiences.
Clinical Technician (ICU)
1 Year 2 Months- Provided patient care in a critical setting, including bathing and dressing wounds.
- Acquired patient vital signs, performed EKGs, bladder scans, and assisted with surgical procedures
- Maintained composure and efficiency during high-stakes incidents.
Patient Transportation
7 Months- Responsible for the safe transport of patients and specimens between hospital departments
- Trained in handling critical care patients and mobility needs
- Responded to staff assists and code calls, ensuring patient and staff safety
Service Technician
1 Year 1 Month- Oversaw the receiving, unpackaging, and storage of incoming equipment and machinery.
- Managed customer support for troubleshooting issues.
- Conducted repairs and performed maintenance on diverse machinery, ensuring operational readiness.
Education
High School Diploma
Skills
Financial Reporting
Client Relationship Management
Staff Training and Development
Process Improvement
Microsoft Office Suite
Timeline
Business Operations Supervisor
Actalent
07.2024 - CurrentRead More
Senior Business Operations Associate
Actalent
04.2023 - 06.2024Read More
Business Operations Associate
Actalent
07.2022 - 04.2023Read More
Bartender
Roy's Hawaiian Fusion
01.2022 - 07.2022Read More
Associate Manager
La Madeleine
09.2020 - 01.2022Read More
Server/Bartender
Ra Sushi
01.2019 - 06.2020Read More
Clinical Technician (ICU)
Cleveland Clinic
09.2017 - 11.2018Read More
Patient Transportation
Cleveland Clinic
02.2017 - 09.2017Read More
Service Technician
DawnChem
12.2015 - 01.2017Read More
Desert Vista High School
High School Diploma
Read More