Sam Lee
Wake Forest,NC
Summary
Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.
Overview
6
6
years of professional experience
Work History
Shift Supervisor
Starbucks Coffee Company
09.2023 - Current
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
- Collaborated with management to develop strategies for boosting overall store performance, leading to higher profit margins.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
Shift Supervisor
Starbucks Coffee Company
09.2021 - 09.2023
- Increased sales performance through effective upselling techniques and staff training initiatives.
- Assisted in budget planning and cost control measures, contributing to the overall financial success of the establishment.
- Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Oversaw maintenance activities within the premises, coordinating with contractors when necessary for timely repairs and upkeep tasks completion.
- Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
- Continuously improved workplace processes and procedures, identifying areas for optimization and leading initiatives to implement necessary changes.
Barista
Starbucks Coffee Company
08.2021 - 10.2021
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
Barista
Starbucks Coffee Company
02.2020 - 08.2021
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Consistently met or exceeded daily sales targets, driving revenue growth for the cafe.
Cashier
Harris Teeter
03.2018 - 07.2018
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
High School Diploma -
Wakefield High School
2200 Wakefield Pines Dr, Raleigh, NC 27614 06.2021
Skills
- Business Planning
- Conflict Resolution Techniques
- Cash Handling Expertise
- Staff Management
- Safety Awareness
- Staff Development
- Time Management
- Positive Learning Environment
Timeline
Shift Supervisor
Starbucks Coffee Company
09.2023 - Current
Shift Supervisor
Starbucks Coffee Company
09.2021 - 09.2023
Barista
Starbucks Coffee Company
08.2021 - 10.2021
Barista
Starbucks Coffee Company
02.2020 - 08.2021
Cashier
Harris Teeter
03.2018 - 07.2018
High School Diploma -
Wakefield High School
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