SAM MAXWELL JR.
Douglasville,GA
Summary
Certified Scrum Professional with expertise in managing SaaS and hardware product roadmaps. Skilled in translating business requirements into actionable user stories and enhancing team collaboration. Experienced in stakeholder management and delivering customer-focused solutions. Proficient in Agile methodologies and technical documentation.
Overview
1
1
Certification
22
22
years of professional experience
Work History
Product Owner (PayClock, Hardware Clocks, & Mobile App)
LATHEM TIME(Acquired by ASURE SOFTWARE July 2025)
12.2013 - Current
- Lead roadmap management and feature prioritization for SaaS applications, enhancing product delivery timelines.
- Improved collaboration with software engineering teams through detailed user story creations, facilitating smoother
development cycles. - Previously held roles as Call Center Manager and Call Center Supervisor: managing team performance and ensuring efficient support standards.
- Started as a Technical Support specialist, resolving complex technical inquiries and maintaining high levels of customer satisfaction.
AppleCare Advisor
APPLE, INC.
05.2012 - 11.2013
- Provided expert telephone and chat-based technical support to resolve computer and iOS device issues.
- Achieved customer satisfaction by accurately logging issues and providing personalized resolutions.
- Collaborated with team members via internal chat to troubleshoot and resolve high-priority customer cases.
- Facilitated sales of AppleCare and technical solutions aligned with customer needs.
Technical Specialist
RICOH AMERICA
05.2011 - 05.2012
- Coordinated customer orders from intake through processing to final delivery.
- Led production team, ensuring completion of print jobs with high efficiency and accuracy.
- Executed monthly closeout billing reports while upholding service standards.
- Assumed full management responsibilities in the absence of the store manager.
Lead Production Coordinator
FEDEX KINKOS
02.2005 - 05.2011
- Led production and self-service areas, guiding team members to achieve consistent, error-free output.
- Assumed management responsibilities during manager absences to sustain seamless store operations.
- Enhanced customer satisfaction through direct service and streamlined order processing.
Education
Bachelor of Science - Software Engineering
Kennesaw State University
Kennesaw, GA12-2028
Skills
- Product ownership and strategy
- Agile methodologies and frameworks
- Stakeholder management
- Technical documentation creation
- Cross-functional collaboration
Certification
- Certified Scrum Professional - Product Owner®
Accomplishments
- 2026 Asure Summit(Presidents Club) Winner
Timeline
Product Owner (PayClock, Hardware Clocks, & Mobile App)
LATHEM TIME(Acquired by ASURE SOFTWARE July 2025)
12.2013 - Current
AppleCare Advisor
APPLE, INC.
05.2012 - 11.2013
Technical Specialist
RICOH AMERICA
05.2011 - 05.2012
Lead Production Coordinator
FEDEX KINKOS
02.2005 - 05.2011
Bachelor of Science - Software Engineering
Kennesaw State University