Animals
Disability rights and representation
KPop
Reading
Sam McCollom
Bolton,MA
Summary
Detail-oriented professional experienced in editing and administrative support, with a passion for accessibility. Skilled in managing workflows, coordinating projects, and delivering high-quality content on tight deadlines. Proven ability to streamline operations, support executives, and maintain precision in fast-paced environments. Strong communicator and team player committed to accuracy, efficiency, and continuous improvement.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Housing Coordinator
Advocates, Inc
Framingham, MA
09.2025 - Current
- Collaborating with clinical team members and outreach specialists in the Behavioral Health Residential division to secure and maintain housing for a caseload of 75+ individuals.
- Completing and submitting paperwork related to state housing vouchers and housing applications.
- Communicating with housing authorities, property managers, and landlords around applications, payments, and housing needs.
- Overseeing moving companies for moves in and in and out of apartment complexes and group living environments.
- Ensured individuals supported are treated with dignity and respect according to the Advocates Human Rights Policy.
- Advocates, Inc. is a nonprofit organization providing comprehensive services for people facing developmental, mental health, or other life challenges, serving more than 40,000 individuals and families each year.
Administrative Assistant
Advocates, Inc
Framingham, MA
07.2024 - 09.2025
- Planned and executed staff and residential events for the Southborough branch within the Behavioral Health Residential division, managing both on- and offsite gatherings for 30-50 attendees.
- Oversaw monthly credit card reconciliation by tracked receipts and leadership billing statements.
- Managed the calendar of the Clinical Director for team-wide events and communications.
Administrative Assistant
Half Axe
Marlborough, MA
01.2022 - 01.2024
- Managed online reservations and walk-in parties, processed payments, and provided accurate wait times to guests.
- Answered incoming calls and addressed customers’ queries effectively and professionally to ensure high customer satisfaction.
- Monitored guest alcohol consumption and ensured proper protocol was followed by staff and guests.
- Half Axe is the first axe throwing bar in the Greater Boston area, offering booked sessions, walk-ins, corporate events, and private events.
Head of Hospitality/Retail Manager
Nashoba Valley Winery
Bolton, MA
01.2020 - 01.2021
- Supervised front-end operations in a fast-paced retail environment and served a daily average of 300 guests while ensuring exceptional customer service standards were met.
- Trained 30 new and existing staff members while fostering a positive workplace environment.
- Filed weekly product invoices, processed alcohol and retail shipments, and assisted in various administrative tasks.
- Nashoba Valley Winery is an award-winning, family owned winery in New England, with a 50+ acre orchard and vineyard and a commitment to sustainable vineyard practices.
Education
Master of Arts - Writing and Publishing
Emerson College
Boston, MA01-2024
Bachelor of Arts - English
University of Vermont
Burlington, VT01-2019
Skills
Accessibility
Administrative Support
Attention to Detail
Copyediting/Proofreading
Customer Relationship Management
Editorial Feedback
Microsoft Office Suite
Project Management
Smartsheet
Teamwork and Collaboration
WordPress
Written and Oral Communication
Certification
CPR/First Aid
Intentional Care
Safety Care
Trauma Informed Approaches
Interests
Timeline
Housing Coordinator
Advocates, Inc
09.2025 - Current
Administrative Assistant
Advocates, Inc
07.2024 - 09.2025
Administrative Assistant
Half Axe
01.2022 - 01.2024
Head of Hospitality/Retail Manager
Nashoba Valley Winery
01.2020 - 01.2021
Bachelor of Arts - English
University of Vermont
Master of Arts - Writing and Publishing
Emerson College