Sam Moore
Fenton,MO
Summary
Tactful and friendly IT support agent dedicated to assisting end users until their needs are met.
Overview
8
8
years of professional experience
Work History
Secure Access Agent
Boeing Contractor
Hazelwood, MO
11.2023 - Current
- Diagnosed and resolved technical hardware and software issues for customers over the phone or via remote access tools.
- Tracked service requests through ServiceNow.
- Followed strict Infosec rules without security violations
Help Desk Technician
Cigna Contractor
St Louis, MO
09.2023 - 10.2023
- Performed troubleshooting to diagnose and resolve technical issues.
- Resolved network connectivity issues.
- Provided end-user training when needed.
Dispatcher
Gateway Sewer & Drain
Sunset Hills, MO
08.2021 - 04.2022
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Liaised with customers to provide logistics for drivers and coordinate delivery times.
Customer Experience Manager
JCPenney
Fenton, MO
11.2017 - 08.2021
- Developed key performance indicators used to measure success in achieving high levels of customer satisfaction.
- Tasked with the majority of the store's HR responsibilities, including onboarding, scheduling, and training.
Education
CompTIA A+ Certification - IT
Per Scholas
St Louis, MO07-2023
Full Stack Web Development Bootcamp -
Washington University in St Louis
St. Louis, MO04-2022
Skills
- Technical troubleshooting
- Windows OS
- ServiceNow tracking
- Infosec compliance
- Remote support
- Customer service
- Security devices
- Microsoft 365
Timeline
Secure Access Agent
Boeing Contractor
11.2023 - Current
Help Desk Technician
Cigna Contractor
09.2023 - 10.2023
Dispatcher
Gateway Sewer & Drain
08.2021 - 04.2022
Customer Experience Manager
JCPenney
11.2017 - 08.2021
CompTIA A+ Certification - IT
Per Scholas
Full Stack Web Development Bootcamp -
Washington University in St Louis