Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sam Moore

Fenton,MO

Summary

Tactful and friendly IT support agent dedicated to assisting end users until their needs are met.

Overview

8
8
years of professional experience

Work History

Secure Access Agent

Boeing Contractor
Hazelwood, MO
11.2023 - Current
  • Diagnosed and resolved technical hardware and software issues for customers over the phone or via remote access tools.
  • Tracked service requests through ServiceNow.
  • Followed strict Infosec rules without security violations

Help Desk Technician

Cigna Contractor
St Louis, MO
09.2023 - 10.2023
  • Performed troubleshooting to diagnose and resolve technical issues.
  • Resolved network connectivity issues.
  • Provided end-user training when needed.

Dispatcher

Gateway Sewer & Drain
Sunset Hills, MO
08.2021 - 04.2022
  • Managed a large volume of phone calls while ensuring accuracy in data entry.
  • Liaised with customers to provide logistics for drivers and coordinate delivery times.

Customer Experience Manager

JCPenney
Fenton, MO
11.2017 - 08.2021
  • Developed key performance indicators used to measure success in achieving high levels of customer satisfaction.
  • Tasked with the majority of the store's HR responsibilities, including onboarding, scheduling, and training.

Education

CompTIA A+ Certification - IT

Per Scholas
St Louis, MO
07-2023

Full Stack Web Development Bootcamp -

Washington University in St Louis
St. Louis, MO
04-2022

Skills

  • Technical troubleshooting
  • Windows OS
  • ServiceNow tracking
  • Infosec compliance
  • Remote support
  • Customer service
  • Security devices
  • Microsoft 365

Timeline

Secure Access Agent

Boeing Contractor
11.2023 - Current

Help Desk Technician

Cigna Contractor
09.2023 - 10.2023

Dispatcher

Gateway Sewer & Drain
08.2021 - 04.2022

Customer Experience Manager

JCPenney
11.2017 - 08.2021

CompTIA A+ Certification - IT

Per Scholas

Full Stack Web Development Bootcamp -

Washington University in St Louis

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