Sam Parker
Andalusia,AL
Summary
Professional service leader with strong focus on team collaboration and achieving results. Skilled in problem-solving, customer relations, and process optimization. Adaptable to changing needs and reliable in delivering high-quality outcomes. Known for effective communication, conflict resolution, and driving continuous improvement initiatives.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Mobile Service Manager
Step One Ford of Crestview
Crestview, FL
01.2026 - Current
- Oversee daily operations, ensuring exceptional customer service and satisfaction.
- Develop and implement training programs for staff to enhance performance.
- Monitor service department metrics, identifying areas for improvement and efficiency.
- Coordinate communication between departments to streamline service processes.
- Resolve customer issues promptly, fostering strong relationships and loyalty.
- Lead regular team meetings to discuss goals, updates, and best practices.
- Resolved customer complaints in professional and timely manner.
Owner
Scope 1 Industries
Caldwell, Idaho
08.2024 - Current
- Managed mobile maintenance and repair teams for utility and construction sectors.
Oversaw annual DOT inspections and preventative maintenance initiatives for fleet vehicles.
Coordinated customer interactions and streamlined workflow and logistics processes. - Developed and implemented operational strategies to enhance workflow efficiency.
- Oversaw daily business operations, ensuring adherence to industry standards and regulations.
- Developed strategic business plans to enhance operational efficiency and drive revenue growth.
- Developed comprehensive business strategies to enhance customer engagement and retention.
Mobile Technician/Diesel Technician/Transmission
Corwin Ford Nampa Idaho
Nampa, Idaho
09.2022 - 06.2025
- Organized and initiated Ford mobile program in Idaho.
Traveled to customer locations to conduct recalls, preventative maintenance, diagnostics, and repairs.
Averaged 12-16 services daily while maintaining number one ranking in the nation for several months and consistently placed in the top three nationwide.
Worked in the shop as a diesel technician performing inspections and repairs when not on mobile assignments.
Transitioned to transmission shop after training new mobile technicians. - Performed Transmission recalls, diagnostics, and transmission repairs. Fluent in CDK, ALLDATA, Mitchell, SSSC, VCM, and other operating systems.
- Conducted routine maintenance checks on vehicles to enhance reliability and safety standards.
- Collaborated with service team to streamline repair processes, improving turnaround times.
- Trained junior technicians on advanced diagnostic tools and repair techniques, fostering skill development.
- Implemented quality control measures that reduced vehicle downtime and increased customer satisfaction ratings.
Field Foreman
On-Site Services
Boise, Idaho
07.2013 - 09.2022
- Achieved streamlined nationwide maintenance services through effective leadership.
Facilitated execution of multiple maintenance and preventive maintenance contracts as field foreman.
Optimized crew operations, managing up to five employees simultaneously from various locations.
Implemented maintenance schedules to enhance the timeliness of repairs and lubrication services.
Enhanced quality control measures for daily operations, producing detailed quality reports for review.
Coordinated efficient work schedules for 20+ personnel, maintaining a consistent 30-day work period followed by 9 days off. - Trained and mentored junior crew members, enhancing team performance and skill levels.
- Supervised daily operations, ensuring compliance with safety regulations and company policies.
- Coordinated project schedules, optimizing resource allocation to meet deadlines effectively.
- Implemented process improvements that enhanced workflow efficiency across multiple job sites.
Survival Equipment Technician
United States Air Force (Active Duty)
Mountain Home, Idaho
06.2007 - 06.2013
- I did a 6-year enlistment in the Air Force; I left with an Honorable Discharge as a Senior Airman. My responsibilities were to thoroughly inspect, repair, and pack/install pilot survival equipment into the F15 Strike Eagle. The survival equipment included parachutes, ejection survival kit, G-suits, JHMCS helmets, breathing apprentice, and radios. I held the munitions account insuring quality of and control over explosive munitions that were installed on the survival equipment. I ran the squadron quality assurance program, ensuring technical order standards were upheld by fellow Airmen. I was also involved in the tool account, ensuring all tools at the beginning and end of day were accounted for and in good condition. I deployed to Iraq, Korea, and Afghanistan with the fighter squadron, upholding the same duties and standards. Use of hand tools and power tools.
Education
Bachelors - Business Management
Southern New Hampshire University
High School Diploma -
Pleasant Home School
Andalusia, AL05-2007
Skills
- Hand Tools: Advanced
- Problem-solving
- Multitasking and organization
- Heavy Equipment Operator: Competent
- Welding: Competent
- Crane inspector: Competent
- Rigging: Competent
- Time Management: Advanced
- Customer service: Competent
- Forklift: Competent
- Excel: Competent
Certification
- Received multiple welding certifications
- Forklift Certification; not current
- DOT health card; not current
Languages
English: Fluent
Interests
I enjoy hands on work more than anything, welding is a big interest of mine, as well as operating all types of machinery, Hobbies include hunting, fishing, sports, and gym
Timeline
Mobile Service Manager
Step One Ford of Crestview
01.2026 - Current
Owner
Scope 1 Industries
08.2024 - Current
Mobile Technician/Diesel Technician/Transmission
Corwin Ford Nampa Idaho
09.2022 - 06.2025
Field Foreman
On-Site Services
07.2013 - 09.2022
Survival Equipment Technician
United States Air Force (Active Duty)
06.2007 - 06.2013
Bachelors - Business Management
Southern New Hampshire University
High School Diploma -
Pleasant Home School