Jessica Metzger
Ashville,Ohio
Summary
Dedicated to continuous process improvement in the face of rapidly evolving and changing markets. Extremely results-oriented and proactive in addressing and resolving problems.
Overview
10
10
years of professional experience
Work History
Mobile Service Manager
Valley Ford of Columbus
12.2022 - Current
- Oversaw service department operations, ensuring compliance with quality standards and customer satisfaction.
- Developed and implemented process improvements, enhancing workflow efficiency in service delivery.
- Trained and mentored staff on best practices for automotive service and customer interactions.
- Managed scheduling of service appointments, optimizing technician workload and resource allocation.
Service Manager
Dick Masheter Ford
04.2019 - 12.2022
- Led service operations, ensuring high-quality customer experiences and operational efficiency.
- Developed training programs to enhance staff performance and service delivery standards.
- Implemented process improvements that reduced response times and increased customer satisfaction ratings.
- Monitored team performance metrics, providing feedback to drive continuous improvement initiatives.
General Manager
VaporFi
07.2015 - 04.2019
- Customer service and sales related specialist
- Hiring manager and leader in training and sales
- Management of scheduling and inventory for store
- Creating goals and tracking profits and losses
Education
High School Diploma - undefined
Buckeye Valley High School
Associate of Science - Automotive Management
Columbus State Community College
Columbus, OHSkills
- Proficient in customer service
- Quick problem solver
- Thrives in fast paced environment
- Organized and efficient
- Committed team player
Timeline
Mobile Service Manager
Valley Ford of Columbus
12.2022 - Current
Service Manager
Dick Masheter Ford
04.2019 - 12.2022
General Manager
VaporFi
07.2015 - 04.2019
High School Diploma - undefined
Buckeye Valley High School
Associate of Science - Automotive Management
Columbus State Community College