Samford Quoi
Fargo
Summary
Energetic professional successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Results-oriented Assistant Supervisor highly effective at motivating employees and streamlining processes. Brings extensive industry experience, business acumen and knowledge of operations to team environment.
Ambitious assistant supervisor eager to take on increasing responsibility to enhance business operations. Offering several years of experience in industry and willingness to take on any function with resourceful and adaptable approach.
Overview
3
3
years of professional experience
2025
2025
years of post-secondary education
1
1
Certification
Work History
Assistant Supervisor
Boys and Girls Club
Fargo
03.2024 - Current
- Supervised daily activities for youth programs and ensured safe environments.
- Assisted in planning engaging educational and recreational activities for members.
- Supported staff in managing behavior and fostering positive relationships with youth.
- Communicated effectively with parents regarding member progress and program updates.
- Collaborated with team members to develop innovative program ideas and initiatives.
- Monitored participation levels to ensure all members received appropriate attention.
- Filed paperwork and submitted reports to upper management.
- Trained new staff members on company policies, procedures and job expectations.
- Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
- Coordinated daily activities and supervised staff to ensure efficiency.
- Inspected premises regularly to identify potential hazards or maintenance needs.
- Assisted in the development of operational policies, procedures and standards.
- Provided feedback on employees' performance and assisted with disciplinary action when necessary.
Cook
IHOP LLC
Fargo
12.2023 - 03.2024
- Prepared and cooked menu items according to IHOP standards.
- Maintained cleanliness and organization of kitchen workstations.
- Assisted in training new kitchen staff on food preparation techniques.
- Operated kitchen equipment safely and efficiently during service hours.
- Collaborated with team members to ensure timely meal delivery.
- Monitored food inventory levels and reported shortages to management.
- Followed health and safety regulations to maintain a safe cooking environment.
- Adjusted recipes and cooking methods based on customer preferences and dietary needs.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
- Wrapped, dated and labeled food items in storage for safety and freshness.
- Followed established procedures and requirements for safe food handling, storage and service.
- Chopped, diced and sliced vegetables and fruit ahead of rush periods.
Dennys
Dennys Restaurant
Fargo
03.2023 - 12.2023
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Greeted guests warmly and directed them to their tables.
- Coordinated with kitchen staff to ensure smooth service flow.
- Handled guest inquiries and resolved complaints professionally.
- Maintained cleanliness and organization of the dining area.
- Assisted servers with menu knowledge and special requests.
- Trained new hosts on customer service standards and procedures.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Managed incoming calls during busy shifts.
- Took reservations over phone and in person.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Provided customers with accurate wait times and monitored waiting list.
- Processed customer transactions efficiently using point-of-sale systems.
- Handled cash and card payments accurately to ensure smooth operations.
- Assisted with inventory management by restocking shelves during shifts.
- Provided excellent customer service by addressing inquiries and resolving issues.
- Maintained a clean and organized checkout area for optimal customer experience.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Cleaned and set tables to prepare dining areas for guests.
- Assisted servers by delivering food and beverages promptly.
- Cleared and cleaned tables efficiently between guest seating.
- Maintained cleanliness in dining areas and restrooms throughout the shift.
- Supported setup and breakdown of dining areas for special events.
- Delivered exceptional customer service in a fast-paced dining environment.
- Resolved customer complaints promptly to enhance dining experience.
- Provided excellent customer service to ensure satisfaction.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Took orders from customers accurately and in a timely manner.
- Provided exceptional service to high volume of daily customers.
Education
West Fargo Community Highschol
Fargo, North DakotaSkills
- Staff training
- Program development
- Risk management
- Behavioral management
- Inventory management
- Customer relationship management
- Team collaboration
- Conflict resolution
- Time management
- Effective communication
- Problem solving
- Adaptability
- Attention to detail
- Initiative
- Process improvement
- Task delegation
- Training and mentoring
- Staff motivation and discipline
- Food safety
- Customer service
- Communication skills
- Relationship building
- Workflow optimization
- Supply restocking
- Reservation management
Certification
- CPR Certified
Timeline
Assistant Supervisor
Boys and Girls Club
03.2024 - Current
Cook
IHOP LLC
12.2023 - 03.2024
Dennys
Dennys Restaurant
03.2023 - 12.2023
West Fargo Community Highschol