SAMANTHA SU'A
Las Vegas,NV
Summary
Dynamic and results-driven Business Administration major with a track record in sales, office administration, and training. Possessing a comprehensive understanding of business principles and adept at leveraging this knowledge to drive organizational success. Demonstrated ability to excel in fast-paced environments while maintaining a keen focus on efficiency and productivity. Has a passion for fostering collaborative relationships and delivering exceptional customer service. Committed to continuous learning and growth, seeking opportunities to apply acquired skills and contribute effectively to a forward-thinking organization.
Overview
4
4
years of professional experience
Work History
Office Admin
Bobs Discount Furniture
02.2022 - 02.2024
- Proficient in administrative tasks such as scheduling appointments, answering phones, and managing correspondence to ensure smooth office operations.
- Experienced in coordinating logistics for furniture deliveries, installations, and repairs, maintaining accurate records and communication with vendors and clients.
- Skilled in inventory management, including tracking stock levels, conducting audits, and replenishing supplies as needed to support office and showroom activities.
- Proficient in office software such as Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and capable of learning new software platforms quickly.
- Excellent communication skills, both verbal and written, enabling effective interaction with clients, colleagues, and vendors to address inquiries and resolve issues promptly
- Collaborated with cross-functional teams, including sales, operations, and finance, to align administrative processes with overall business objectives.
- Provided training and support to staff members on administrative procedures, ensuring consistency and adherence to established protocols.
- Improved office efficiency by implementing well-organized filing systems and effective administrative procedures.
Guest Experience Specialist
Bobs Discount Furniture
05.2021 - 02.2022
- Proven track record of exceeding sales targets by effectively engaging with customers and promoting furniture products.
- Demonstrated ability to build rapport with customers, understand their needs, and recommend suitable furniture solutions.
- Proficient in product knowledge, including materials, features, and benefits of various furniture items.
- Skilled in providing exceptional customer service, ensuring positive shopping experience from initial contact through post-sale follow-up.
- Ability to handle sales transactions accurately and efficiently, including processing payments and managing paperwork.
Assistant Manager
Lids Hat World
01.2020 - 05.2021
- Managed inventory levels, including ordering, receiving, and organizing merchandise shipments, to maintain adequate stock levels and minimize out-of-stock situations.
- Utilized sales data and performance metrics to analyze trends, identify opportunities for improvement, and develop action plans to achieve sales targets and operational goals.
- Provided exceptional customer service, addressing inquiries, resolving issues, and ensuring customer satisfaction through personalized assistance and product recommendations.
- Assisted in administrative tasks such as cash handling, opening/closing procedures, and reporting, maintaining accuracy and accountability in financial transactions and record-keeping.
- Demonstrated flexibility and adaptability in fast-paced retail environment, responding to changing priorities and effectively multitasking to meet customer needs and business objectives.
Education
Bachelor of Science in Business Administration -
Grand Canyon University
Phoenix, AZ12.2024
High School Diploma -
Basic High School
Henderson, NV05.2020
Skills
- Complaint Handling
- Detail Oriented
- Strong interpersonal skills
- Guest Relations
- Product Sales
- Microsoft Office proficiency
References
References available upon request.
Timeline
Office Admin
Bobs Discount Furniture
02.2022 - 02.2024
Guest Experience Specialist
Bobs Discount Furniture
05.2021 - 02.2022
Assistant Manager
Lids Hat World
01.2020 - 05.2021
Bachelor of Science in Business Administration -
Grand Canyon University
High School Diploma -
Basic High School
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